Custom Car & Trailer Advisor

We are seeking a knowledgeable and customer-focused Custom Car & Trailer Advisor to guide customers through custom vehicle and trailer projects at 228

Customs & Machine. This role serves as the primary point of contact between customers and the shop, helping design upgrades, explain options, manage expectations, and ensure each custom build meets customer goals and budget.

• Consult with customers on custom car and trailer projects
• Help customers select custom parts, accessories, and upgrades
• Explain build options, timelines, and pricing clearly
• Prepare detailed estimates, work orders, and invoices
• Coordinate closely with technicians and fabricators
• Provide progress updates and manage customer expectations
• Inspect completed work with customers at delivery
• Upsell appropriate custom options and accessories
• Maintain accurate project and customer records

• MUST HAVE AUTOMOTIVE EXPERIENCE
• Working knowledge of trailer & performance shop modifications is a PLUS!!!!
• Knowledge of suspension, wiring, lighting, wheels/tires, hitches, and accessories
• Experience with aftermarket parts and vendors
• Strong communication and customer service skills
• Ability to explain technical concepts in customer-friendly terms
• Sales experience or comfort discussing pricing and upgrades
• Organized, detail-oriented, and deadline-driven
• Basic computer and shop management software skills REQUIRED

• Dental, Vision, STD/LTD, Accident & Life Insurance
• Individual Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Paid Training
• Employee Purchase Incentives
• Family Owned & Operated
• Long Term Job Security
• Flexible Work Schedule
• Discounts on Products & Services
• Direct Deposit
• Competitive, commission-based compensation plan
• Bonuses & Incentives

Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee is absolutely critical to its success and our most valuable asset. As a family owned & operated business we consider each employee and extension of our family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

We are a drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN & passing drug test at a certified testing facility).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.