Store Associate; Outlet

Position Description

Under the supervision of the Store Manager and/or Assistant Manager, responsible for delivering exceptional customer service, processing transactions and merchandising, and stocking the sales floor. Interact with and assist customers with merchandise selection, suggestion selling, and cashiering in a courteous and professional manner. Responsible for the daily processing of store donations, and moving product from the backroom to the sales floor, while maintaining a hazard‑free work area.

They sort salable from salvage material and prepare merchandise for sale, sustaining production plant and retail operations. Must exemplify a culture of PRIDE (Passion, Respect, Integrity, Dedication, and Excellence) at all times.

• Collaborates with customers to understand and deliver customer expectations.
• Communicates Goodwill’s Mission and Focus.
• Provides exceptional customer service throughout the store, building and maintaining internal and external customer satisfaction.
• Assists customers with merchandise selection, including suggestion selling.
• Proactively acknowledges, greets and helps customers in any area of the store.
• Informs guests of the best deals of the day, the color of the week, etc.
• Assists driver with loading and unloading trucks of donated goods.
• Assists donors with unloading donations and loading sold goods.
• Asks the donor if they would like a receipt and provides a donation receipt when requested.
• Collects donor information and enters it into the system for tracking.
• Provides a positive experience to donors, even when turning down donations that are not accepted.
• Implements strategies to maximize profit by processing donations and merchandising the sales floor.
• Utilizes the donation tracking system to acknowledge each donation accurately.
• Separates incoming donations by category (e.g., glass, wares, shoes) in a safe and organized manner according to company standards when unloading trucks.
• Removes salvage material and garbage from salable goods.
• Evaluates and determines product value.
• Prepares salable goods for the retail store.
• Maintains production tallies and meets all production goals.
• Maintains adequate merchandise in the retail store.
• Identifies goods for special sales and the Edgewater Village store.
• Processes and removes unsold items as appropriate.
• Examines, sorts, and prices electrical equipment, small wares, and soft goods and prepares them for display on the sales floor.
• Places garments, housewares, etc. on proper floor racks and shelves and restocks as necessary.
• Implements strategies to maximize profit by processing transactions.
• Ensures all merchandise is accurately priced and sold.
• Take appropriate measures to safeguard funds and merchandise.
• Participates fully with current promotions, such as sales and round‑up.
• Collects and enters customer information in the POS system.
• Handles cash, checks, and credit card transactions, closing out the cash drawer and balancing all POS transactions.
• Merchandizes and stocks the sales floor.
• Supports the team, promoting a culture that embraces growth and development.
• Contributes to team effort by accomplishing related results as needed.

• Complies with all health, safety, and fire standards and all local, state, and federal regulations.
• Follows all policies, procedures, and directives of Goodwill Industries ensuring safety of personnel or property.
• Properly wears and maintains all required Personal Protective Equipment (PPE).
• Pushes or pulls containers weighing up to 30–40 lbs. or up to 100 lbs. utilizing a team lift.
• Safeguards company property, including donated goods; reports any incident of theft, fraud, waste, or unauthorized possession of company property.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Always maintains a clean and organized work environment.
• Ensures a clean and empty workstation at the end of shift.
• Disposes of trash and damaged merchandise.
• Breaks down cardboard boxes and recycles.
• Keeps aisles free from debris in the production and sales floor area.

• Assis…