Bartender - Wine Bar

Overview

Position Summary The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to customers in a friendly and efficient manner. This role involves maintaining the bar area, providing excellent customer service, ensuring compliance with safety and legal regulations, and creating a welcoming environment for guests.

• Beverage Preparation and Service:
  Prepare and serve alcoholic and non-alcoholic drinks according to standard recipes and guest preferences.
• Mix, garnish, and serve beverages quickly and efficiently, ensuring consistency in taste and presentation.
• Offer suggestions to customers on drinks based on preferences and current menu offerings.
• Ensure that all beverages are served in the appropriate glassware and garnished correctly.
• Customer Service:
  Greet and interact with customers in a friendly and professional manner.
• Take drink orders from customers at the bar or through wait staff and provide attentive service throughout their visit.
• Engage with customers, make recommendations, and create a welcoming atmosphere.
• Handle guest complaints or concerns promptly and professionally.
• Cash Handling and POS Operation:
  Accurately process transactions using the point-of-sale (POS) system, including cash, credit cards, and other forms of payment.
• Ensure all charges are correctly entered into the system, and provide customers with accurate receipts.
• Maintain a clean and organized cash register and ensure all tips are reported according to company policies.
• Bar Maintenance and Organization:
  Keep the bar area clean, stocked, and organized, including countertops, shelves, and storage areas.
• Replenish stock and supplies as needed, including alcohol, mixers, garnishes, and glassware.
• Clean bar equipment, glassware, and utensils, ensuring everything is sanitized and ready for use.
• Empty trash and dispose of waste in accordance with health and safety regulations.
• Compliance and Safety:
  Ensure all alcohol service is in compliance with legal drinking age laws and company policies.
• Monitor and manage intoxicated customers, refusing service when necessary and ensuring that no illegal or unsafe behavior occurs.
• Maintain knowledge of alcohol laws and ensure proper identification is checked when serving alcohol.
• Follow all health and safety guidelines to ensure the safety of both customers and staff.
• Inventory Control:
  Monitor inventory levels for liquor, beer, wine, and other bar supplies.
• Assist in tracking stock and notifying the bar manager or supervisor when supplies need to be reordered.
• Ensure proper storage of alcohol and perishable items.
• Team
  
  Collaboration:
  
  Work closely with waitstaff, kitchen staff, and management to ensure smooth operations and efficient service.
• Communicate clearly with team members to ensure orders are accurately delivered and guest needs are met.
• Assist in training new bartenders or barbacks as needed.
• Event Support:
  Assist in setting up and preparing for private events, happy hours, or special promotions.
• Serve drinks at special events, ensuring quick and efficient service in a high-volume setting.

• Education: High school diploma or equivalent (required).
• Certification in alcohol service (e.g., Serve Safe Alcohol) may be required depending on location.
• Experience: Previous bartending experience in a bar, restaurant, or hospitality setting (required).
• Experience in customer service and handling cash transactions.
• Skills: Excellent communication and interpersonal skills to interact with customers and coworkers.
• Knowledge of drink recipes, mixing techniques, and bar equipment.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and a focus on maintaining cleanliness and organization.
• Ability to remain calm and professional under pressure.
• Certifications: Alcohol Service Certification (required depending on location).
• Food Safety and Sanitation certification may be required in some regions.
• Physical Requirements: Ability to stand for long periods and move around the bar area; ability to lift and carry heavy items, such as bottles, kegs, or boxes, up to 25 pounds; ability to handle a fast-paced, sometimes noisy…