Water Park Supervisor

Water Park Supervisor is responsible for overseeing the daily operations of the water park, ensuring the safety of guests, managing staff, and maintaining a clean and enjoyable environment. This role involves supervising attendants, ensuring compliance with safety regulations, providing excellent customer service, and ensuring that the park runs smoothly.

• Staff Supervision and Training:
  • Supervise and manage a team of attendants and other water park staff.
  • Provide training and guidance to staff on safety protocols, customer service, and operational procedures.
  • Monitor staff performance and provide feedback to ensure high standards of service and safety.
  • Create staff schedules to ensure adequate coverage during peak hours and events.
• Safety and Compliance:
  • Ensure that all safety rules and procedures are strictly followed by both staff and guests.
  • Conduct regular safety inspections of water attractions, equipment, and facilities.
  • Respond to emergencies, accidents, and incidents in a professional and efficient manner.
  • Maintain knowledge of first aid and CPR procedures, and ensure that all staff are properly trained.
  • Ensure compliance with local, state, and federal safety regulations and guidelines.
• Guest Services and
  
  Experience:
  • Monitor the overall guest experience and address concerns or complaints in a timely and professional manner.
  • Ensure that guests have a positive experience by delivering excellent customer service.
  • Monitor the park for cleanliness, addressing any issues to ensure an enjoyable atmosphere.
  • Assist with special events, promotions, and group bookings to ensure smooth operations.
• Operational Management:
  • Oversee the opening and closing procedures for the park, ensuring all attractions are functioning and ready for guests.
  • Monitor inventory levels for supplies such as equipment, signage, and cleaning materials.
  • Coordinate with maintenance staff to address any equipment malfunctions or maintenance needs.
  • Ensure that all areas of the park are clean and well‑maintained throughout the day.
• Communication and
  
  Collaboration:
  • Communicate effectively with management, staff, and guests to ensure smooth park operations.
  • Work closely with other departments (e.g., marketing, maintenance, food services) to improve guest experiences and address any operational challenges.
  • Report operational issues, incidents, and staff performance to management as needed.
• Emergency Response:
  • Lead staff in emergency situations, ensuring a quick and coordinated response.
  • Maintain up‑to‑date emergency plans and procedures and ensure that staff are trained and familiar with them.
  • Provide first aid or assist with medical emergencies as required.
• Team Leadership:
  • Foster a positive and motivating work environment to ensure staff morale and engagement.
  • Encourage teamwork and cooperation among staff members to enhance the overall guest experience.
  • Address staffing issues, conflicts, or concerns in a professional manner to maintain a harmonious work environment.

• High school diploma or equivalent (required).
• Certification in CPR, AED, and First Aid (required).

• Previous experience in a supervisory or leadership role, ideally in a water park or recreational setting.
• Experience in managing teams and providing customer service.
• Experience in safety procedures, emergency response, and incident management.

• Strong leadership and interpersonal skills.
• Excellent communication and problem‑solving abilities.
• Ability to stay calm and make quick decisions in emergency situations.
• Strong organizational skills and the ability to manage multiple tasks at once.
• Knowledge of water park operations and safety regulations.

• CPR, AED, and First Aid certification (required).
• Additional certifications in safety, management, or water safety may be beneficial.

• Ability to stand, walk, and perform tasks for extended periods.
• Ability to respond quickly in emergencies, including lifting or assisting guests if necessary.
• Ability to work in outdoor conditions, including sun, rain, and varying temperatures.

• Water park supervisors work in a busy, outdoor environment including heat, cold, rain,…