Associate Client Service Manager

Overview

We are seeking a Client Service Manager to join our growing team. The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

Introduction Gallagher:
At Gallagher, we help clients face risk with confidence because when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape at your fingertips.

You’re not just improving clients  risk profiles; you’re building trust. Our culture is grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high-quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your clients.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within Gallagher systems.
• Use Gallagher s technology to improve productivity and quality.

• Previous commercial lines insurance knowledge and experience managing client relationships.
• Ability and desire to deliver an exceptional client experience.
• Develop a professional rapport with internal and external partners.
• Resilient and adaptable mentality in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.

• Bachelor s degree with 0+ years client service and/or claims management experience or High School degree/GED with 3+ years client service and/or claims management experience.
• Proficiency in Microsoft Office.
• A current Property and Casualty License.
• Preferred:
  Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by factors including, but not limited to experience, education, geography, complexity, skill set, lines of business, supply/demand, and hours. In addition to a competitive salary, we offer a wide range of benefits.

Minimum core benefits (depending on job level):

• Medical/dental/vision plans, starting from day one
• Life and accident insurance
• 401(k) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include: digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program for health and wellbeing, charitable matching gift program, and more. The benefits summary applies to full-time positions; details for non-full-time roles will be provided during the selection process.

We value inclusion and diversity. Gallagher believes in equal employment opportunity and prohibits discrimination based on race, color, religion, creed, gender, sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, disability, or any other protected characteristic. Reasonable accommodations are provided where needed. Inclusion and diversity are core to our business and are part of The Gallagher Way.