Player Development Representative

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Promotes guest relations, which include assisting the Hosts with guest information/reservations, maintaining the Player Development Hotel Block, and maintaining counts on all shows and Player Development Events/Promotions. Assist the Director of Player Development with extra credit adjustments and coupon loads.

• Knows and abides by Hard Rocks policies, procedures, internal controls and courtesy guidelines.
• Promotes and executes superior service by treating every guest and fellow Hard Rockers as you would wish to be treated.
• Maintains & continually updates knowledge of regulations set forth by the Mississippi Gaming Commission and the Mississippi State Tax Commission.
• Answers the telephone and books guest reservations for hotel rooms, shows, restaurants, and mass promotions per host and Player Development management request.
• Completes and delivers transportation, scooter, encore player cards and amenity request forms for guest reservations for per host and Player Development management request.
• Creates new Player accounts as requested/needed to complete reservations/bookings.
• Calls to confirm (or make) reservations for top players during holidays & special events.
• Completes daily ADT Calendar and T-Count reports.
• Completes weekend VIP Priority (Arrivals) reports.
• Maintains marketing boards with our promotions, events and shows.
• Assists in Player Development Special Events.
• Prints Boca entries for Player Development Events and Promotions.
• Enters approved player account numbers and dates in wolf mother.
• Delivers completed player registration envelopes to front desk/VIP Check-in for guest check-in, and place appropriate check-in alerts on reservations.
• Maintains guest reservation files by arrive date.
• Downloads and prints event registration reports and junket invoices as needed.
• Prints and affixes labels as needed for shows, mail, and guest arrivals as needed.
• Upholds the Mission Statement – To spread the spirit of rock ‘n roll by creating authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!

• Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.
• Skills: Specific skills such as computer usage, communication, 10-key touch, etc.
• Abilities: The physical components of the job and how the physical aspect is accomplished. Example: lifting requirements and physical tasks involved.

• Mississippi Gaming Commission “Gaming Work Permit” is required.
• High School diploma or general education degree (GED).
• Excellent phone and email etiquette.
• Ability to interpret a variety of instructions;
  Players Club experience is a plus.
• Must possess excellent communication and organizational skills.
• Basic mathematical skills (add, subtract, multiply, divide).
• Basic computer skills (Word, Excel, Outlook, casino and hotel systems).
• Outgoing personality and enjoy dealing with people; ability to have fun while on duty.
• Clear and effective communication with Guests and fellow Hard Rockers.
• Ability to work a flexible schedule, including…