Permit Technician

Overview

Under general supervision, this position performs office support and administrative duties requiring customer service skills and prior computer experience. Work in this classification involves performing clerical tasks that vary in complexity, detail, and method. Assignments are carried out under supervision, and decisions requiring changes to established policies or procedures are referred to the supervisor. This position is classified as a non-essential personnel classification for Emergency Response.

This means that during an emergency response the position’s roles are not immediately necessary for emergency response or critical continuity operations.

Department: Urban Development

FLSA Status: Non-Exempt

Annual Salary: $35,678.66

Essential job duties and functions, pursuant to the Americans with Disabilities Act, may include the following:

• Receives and processes applications and plans for building and related permits.
• Answers telephone calls and responds to customer requests and inquiries.
• Identifies, researches, and resolves customer issues using computerized systems.
• Receives inspection requests.
• Handles customer inquiries or refers them to the appropriate individual or department.
• Enters inspection requests, contractor licensing information, and permit data into the MUNIS building software system.
• Collects and records fees and payments.
• Files building permit and inspection records.
• Performs mathematical calculations manually or using a calculator in accordance with established procedures.
• Accepts, processes, and balances cash drawer and reconciles daily billing and payment transactions.
• All other duties as assigned by your direct supervisor, manager, director or mayor.

Must possess the required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Exhibits knowledge of English usage, spelling, and basic mathematical principles.
• Demonstrates basic knowledge of modern office practices, procedures, equipment, and standard clerical techniques.
• Possesses the ability to perform mathematical calculations rapidly and accurately.
• Demonstrates the ability to understand, interpret, and follow moderately complex oral and written instructions.
• Exhibits the ability to establish and maintain effective working relationships as required by work assignments.
• Possesses strong customer service and interpersonal communication skills.
• Demonstrates the ability to maintain harmonious and effective working relationships with supervisors, coworkers, and other departments.
• Exhibits the ability to organize, review, and prioritize work to ensure efficiency and accuracy.
• Requires the ability to issue, receive, and follow oral and written instructions.

High School graduate or equivalent. Requires one year of general clerical experience and one to two years of customer service experience. Demonstrates a minimum typing speed of 35 words per minute. Possesses other combinations of experience and education that may be substituted provided the minimum requirements are met.

Must possess a valid Mississippi Driver’s License.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include occasional lifting/carrying of 10+ pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are primarily indoors.