Sales Lead, Retail, Retail & Store Manager

Responsibilities

• Initiating and developing customer relationships, and resolving customer service issues.
• Working a register to tender sales, make exchanges, refunds, transfers, etc.
• Reach or exceed store sales goals and motivating sales staff to reach or exceed store sales goals.
• Following and enforcing store policies with customers and employees.
• Merchandise displays, signage, to promote sales.
• Cleanliness and overall store appearance.
• Tags merchandise and double checks for errors or corrections.
• Calculates sales discounts.
• Maintaining inventory and store supply levels.
• Ensuring required store opening and closing duties are complete.
• Delegating daily tasks to associates and supervising associate activities while acting as the Manager on Duty.
• Communicating with and assisting the Store Manager with any and all operations of the store.
• Special projects as assigned.

• Ability to effectively communicate orally and in writing.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to speak effectively with customers and employees. Speaks clearly and persuasively in positive and negative situations.
• Manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service. Excellent customer service skills.
• Ability to develop solutions to “new” problems and unforeseen issues; identifies and resolves problems in a timely manner and gathers information.
• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent changes, delays or unexpected events.
• Ability to perform basic computer functions and utilize computer system, Retail Pro (point of sale software).
• Prioritizes and plans work activities and uses time efficiently; ability to multi‑task.
• Proactively takes initiative in seeking opportunities for improvements and to provide support and assistance.
• Excellent follow‑through and follow‑up.
• Ability to work well within a team environment.
• Maintains a professional appearance and attitude.
• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Ability to work Part Time status (20+ hours) including nights and weekends, occasional overtime, and overnight assignments as required.
• Ability to travel as needed to trade shows and the corporate office in Baton Rouge, LA.
• Accuracy and thoroughness and monitors own work to ensure quality.
• Ability to work special events (Tent Sales, Trunk Shows, Open House, etc.).

• The employee frequently is required to sit, stand, and walk and must have ability to view a computer screen accurately.
• The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 100 pounds.
• The employee must occasionally lift and or move up to 200 pounds or more with the assistance of another employee(s).

• High School Degree or equivalent

• Competitive Pay
• Generous Employee discount