HousekeeperExecutive

Overview

Position:
Housekeep
ing Supervisor

FLSA Class:
Hourly Non-Exempt

Reports to:
Assistant General Manager/General Manager

Job Summary:

A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest room and public areas for property cleanliness and quality control. He/she can help in setting department targets and objectives in absence of the Executive Housekeeper and assisting his/her direct supervisor in all areas of the housekeeping department.

• Oversee housekeeping operations in the hskp manager absence
• Inspect assigned rooms and ensure they are cleaned to standards
• Oversee Laundry Operations
• Ensure everyone in the department is trained and using Quore on a daily basis
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team
• Complete linen inventory for the hotel
• Maintains data and information for property management systems
• Assist other departments wherever necessary
• Be a Brand Ambassador of A&R’s Culture, Mission and Values

• At least 1 years of experience in housekeeping/laundry and previous experience of managing a department and or related experience
• Prior successful performance as a Housekeeper
• A high school certificate or equivalent
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Entry level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem-solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

• Physical:
  Must be able to stand for periods of time; ability to lift to 25 lbs.; may require frequent bending, stooping and kneeling
• Mathematical:
  Must be able to use basic mathematical techniques including percentages and ratios