Administrator, Healthcare Administration, Healthcare

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Administrator

Closing date: 09 February 2026

An exciting opportunity has arisen for an Office Administrator and Typist to join the busy office team of the Specialist Weight Management Service (SWMS). The SWMS is a Tier 3 multidisciplinary team providing support to communities throughout Hartlepool, Stockton‑On‑Tees, Middlesbrough, Redcar & Cleveland, Whitby, Hambleton, Richmondshire, County Durham, Darlington, Sunderland and South Tyneside.

• Type clinical letters dictated by the SWMS clinical team.
• Respond to telephone calls, emails and tasks on Systm One in a timely manner.
• Contribute to the efficient running of the SWMS office.
• Process new referrals into the SWMS.
• Keep accurate and precise records and statistics for use by the service.
• Manage and organise own time and activities to support individuals in the community.
• Plan own time and activities in line with the needs of the service.
• Respond effectively to referrals and other administrative duties.
• Keep adequate records of the work undertaken as agreed with line manager.
• Alert line manager to any issues in work (including concerns about individuals or office tasks).
• Inform line manager of ways in which the SWMS can be improved to improve the health and weight loss of clients.
• Take an active part in developing own knowledge and skills.
• Seek advice and support as and when appropriate.
• Monitor and maintain health, safety and security of self and others.
• Adhere to organisational policies and procedures.

• Acknowledge own limits of skills, competences and responsibilities and work within them.
• Exemplary telephone manner and communication skills.
• Well established IT skills (Windows and Microsoft Office skills are essential).
• Excellent listening skills.
• Excellent interpersonal skills / flexibility.
• Ability to handle difficult situations in a calm, professional and compassionate manner, such as a person making a complaint.

• Knowledge of how to find out about local services and how to support individuals to use them.

• GCSE A‑C (Maths & English) or equivalent qualification or experience.
• NVQ 2 in Business Administration or equivalent experience.

• Previous experience using medical record systems.
• Previous experience working within a healthcare setting.

• Previous experience of typing & office working.

• Previous experience working within a healthcare setting.

• Ability to show compassion towards patients who may report behaviours that carry social stigma or may be judged by the prevailing view of society, and to provide such patients with care equal to that of others in their care.
• Ability to deal with unpredictable and varying workload and work patterns.

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Ability to work a large multi‑disciplinary team.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Tees Hospitals NHS Foundation Trust
Langbaurgh House
Bow Street
Guisborough
TS14 7AA

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