Centre Lead

An exciting opportunity has arisen to join ELM Alliance LTD.We are a GP federation delivering NHS services to the patients of Redcar,Cleveland and Middlesbrough. We have an excellent opportunity available for enthusiastic and motivated Centre Leads to work in our services, to include GPExtended Access and Contraception Services.

If you enjoy working directly with people, dealing with avariety of needs and challenges and have worked in similar roles, we would liketo hear from you. Experience of working with Systm One is beneficial.

There are various contracted hours available covering all locations during the evening and weekends.

Support the Service Coordinator/Clinical team in coordinating the day-to-day management of the delivery hubs during the GPExtended Access and Community Sexual Health.

The Centre Lead will be an integral member of the team,contributing to the delivery of a high quality service to our patients.

The Centre Lead will plan ahead to ensure thesmooth running of the services and respond to problems as they arise duringdelivery hours

ELM Alliance Ltd was formed by the GP Practices in 2017 andhas approximately 200 people working for us and with us. We deliver NHSservices to the patients of Redcar, Cleveland and Middlesbrough and are wholly owned by the local GP Practices. Our services include primary care general practice, services to care homes and community services.

Duties and Responsibilities:

The Centre lead will support the Service Coordinator in managing the day-to-day activities across the four clinical hubs. This includes the coordination of clinical and non-clinical staff and acting as a first point of contact for problems or queries occurring during the service hours.

• Contribute to the training and Induction of locum and new staff within the hubs. Coordination of equipment, supplies and other resources.
• Day to day problem solving including, IT, home visiting cars and premises and escalating to Head of Healthcare Services as appropriate
• Handling of queries regarding premises and escalating as necessary to the Head of Healthcare services as appropriate
• Circulating information about operational policies, ensuring these are accessible to all non-clinical and clinical staff
• Liaising with the other Centre leads and Service Co-ordinators to ensure services run efficiently across the four Clinical hubs.
• Actively contributing to the implementation of escalation/emergency plans at service level
• Support the training of staff in operational procedures and IT systems usage/problem solving
• Provide emergency cover for Receptionist shifts at GP Extended hours and community sexual health.
• Maintaining accurate records of each staff members hours worked including overtime and staff sickness, liaising with the Rota manager when difficulties occur
• Support the Head of Healthcare Services in ensuring the services run within budget and meet National Quality Requirements.
• Support the Service Coordinator to continuously monitor demand and patient flows to ensure that patients are dealt with appropriately and in a timely manner.
• Produce and disseminate accordingly for updating/action to Practices sensitive confidential patient information reports on Frequent Callers and Special Notes.
• Support the ongoing development of Operational Policies and Procedures
• Ensure local implementation of all Operational Policies and procedures
• Gather data for regular audits and to support service delivery and review.
• Support the Head of Healthcare Services and Clinical Directors in investigating complaints and incidents.
• Obtain required information from non-clinical staff
• Ensure information for patients is available and is handed out in line with local policies.
• Maintain up to date patient information leaflets in all clinical hubs
• Advise patients of procedures of accessing GP Extended Access and Sexual Health Services.
• Have specialist knowledge of all IT and telephone systems that are used in the service in order to be able to trouble shoot and resolve problems including Systm1, general IT equipment housekeeping.
• Support the receptionists to processes personal and telephone requests for…