Quality Manager; Manuf. Exp. strongly

Job Overview

The Quality Manager will deliver measurable and sustainable results by leading the quality department(s) and being responsible and accountable for site quality performance in Guilford, CT. The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will own future certification processes as well as continued compliance processes.

• Drive quality expectations process throughout the business through “hands‑on” support
• Ensure compliance/certification processes such as Good Manufacturing Practices, ISO, and QMS across multiple facilities
• Own the future ISO Program at the Guilford site
• Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
• Manage QA staff to effectively increase the quality of our products
• Collaborate on the transfer of work from facilities to proactively mitigate quality risks
• Issue RMA’s, coordinate investigations and respond with corrective and preventive actions (CAPA) for any customer complaints emphasizing error‑proofing processes
• Facilitate root cause analysis of both internal and external issues
• Coordinate actions for quality‑related credits including approvals and associated actions with stakeholders across the business
• Coach and champion functions to identify and implement opportunities to improve program and process effectiveness
• Monitor progress of key initiatives to check if changes yield desirable results
• Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stakeholders
• Act as a technical expert, coach and train other team members in problem solving and risk mitigation
• Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
• Collaborate with Quality Managers from other locations on company‑wide projects
• Create value stream and/or process maps to help standardize process and workflow where necessary

• Strong leadership and management skills
• Familiarity with company and industry quality standards and processes
• Excellent interpersonal, oral, and written communication skills
• In‑depth knowledge of market trends and conditions
• Able to positively influence others
• Knowledge and expertise in business analysis, process improvement, and project management

• Bachelor’s degree with an emphasis in manufacturing, engineering, or quality management
• Minimum of 5 years of quality and/or process improvement experience preferred
• Previous ISO 9001 or equivalent experience preferred; other standards a plus
• Experience professionally working with customers preferred
• Experience with internal auditing and representation of company for external customer audits preferred
• Six Sigma training preferred
• Printing experience preferred

This position works mainly in a production area. The employee is required to stand, walk, sit, and use hands and fingers. The job may involve sitting at a desk using a computer for long periods, frequently using a keyboard, headset, and camera for online communications. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 10 paid holidays
• Paid vacation
• Paid sick/personal days
• Telemedicine
• Life insurance
• Long‑term disability insurance
• Employee assistance program (EAP)
• Dental
• Vision
• 401(k) – first of the month after 90 days of employment – auto‑enroll at 3%
• Short‑term disability
• Voluntary life insurance
• Flexible spending account – health care and/or dependent care
• Critical illness insurance, hospital indemnity insurance, and accident insurance
• Medical (available on the 1st of the month after 60 days of employment; available after 90 days of employment)

Brook & Whittle is a fast‑growing company with strong potential for career growth. We are a leading prime label printer offering packaging solutions for highly decorated shrink, film, and paper pressure‑sensitive products. Our skilled employees operate some of the most advanced presses in the market, and we offer superior…