Repair & Maintenance Technical Specialist

We are looking for a Repair and Maintenance (R&M) Technical Specialist.

As a Repair and Maintenance (R&M) Technical Specialist, your role is to provide technical, problem‑solving expert support both on‑site and remotely to ensure quality repairs are undertaken on the water network.

You would be managing, coaching and developing Thames Water and contractors’ Repair & Maintenance (R&M) teams, to repair and enhance the water network in the most timely and cost‑effective manner, with health and safety being paramount in all decisions and repairs.

You would be part of a shift pattern of 1 in 4 weekends, 1 in 4 weeks on a late shift and 1 in 8 weeks on standby for an average of 45 hours per week. You receive an extra payment for this.

• Support the on‑site delivery of repair and maintenance activities within SLA to achieve business and customer outcomes in a timely, safe and cost‑effective way.
• Oversee more complex repairs on‑site, for example, deep excavations and provide on‑site validation of permits to break ground.
• Work with and coach repair and maintenance teams to deliver for customers with a right‑first‑time, effective way of working, always keeping a priority focus on health and safety.
• Provide technical support and expertise to help teams comply with health and safety through all aspects of the repair.
• Mentor and coach less experienced team members to develop their technical skills and ability to operate in a compliant, safe and effective manner.
• Engage with customers and councils to get work delivered in a timely manner with minimal disruption.
• Work to reduce leakage and the number and length of service interruptions in your area and support our ability to ensure we are always ready to respond.
• Undertake competency assessments of the R&M teams to ensure H&S compliance, and quality of work and to support ongoing skills development.
• Recruit Repair & Maintenance Technical Specialists across the Thames Valley.

• Full UK driving licence.
• EUSR Water Hygiene card.
• NRSWA/SMSTS Street Works qualification.
• Service Avoidance L2.
• First aid qualification.
• Asbestos and COSHH awareness.
• Desirable:
  Abrasive wheels, manual handling, and Confined Space awareness training.

• Starting salary from £40,645 per annum plus a company van & a fuel card.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.