Keyholder, Retail

Overview

The Role:

We are seeking a Keyholder to join our Guildford Wellbeing Hub for 22.5 hours per week. This role requires someone who is passionate about customer service and is committed to delivering an exceptional experience that aligns with our brand values. A keen interest in health and wellbeing will enhance your ability to connect with our customers.

As a Keyholder, you'll work collaboratively within a team environment, thrive under pressure, and respond to change positively while maintaining the highest levels of professionalism. Flexibility is essential, as you will be expected to work a combination of weekdays and weekends, with occasional late nights.

• Drive forward sales and achieve company objectives
• Be responsible for the opening and closing of the store
• Oversee cashing up and banking procedures
• Assist team and store management with daily operations
• Maintain stock management and support with delivery handling
• Utilise Microsoft Office, Excel, and Google Drive proficiently
• Provide outstanding customer experience to inspire wellbeing
• Take initiative and work proactively
• Uphold company standards in housekeeping, cleanliness, and visual merchandising
• Provide hand and arm massages to customers as an integral part of the in-store experience, showcasing products and promoting interaction

What We Would Love

• Previous retail experience (preferably in a health/beauty environment)
• A genuine passion for wellbeing
• A strong commitment to customer service, inspiring others
• Self-motivated, maintaining impeccable standards in store
• Confident communicator who treats everyone with honesty and respect
• A collaborative team player with a positive, can-do attitude
• Meticulous attention to detail and ability to perform under pressure
• Flexibility to work retail hours, including weekends and evenings
• Proficiency in Microsoft Office, Excel, and Google Drive

• TIME TO CHILL - Up to 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Time off on your birthday
• WELLBEING TIME - take some time to recharge and reset
• NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
• DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising effort

If you're ready to share some Good Vibes in our Guildford Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can't wait to hear from you!