Key Leader

Who We Are

Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we are in.

As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth‑focused environment for our people.

The Key Leader role is an essential part of the store leadership team, impacting the sales floor team members and guest (customer) experience every day. Key Leaders lead by example and provide support to Educators, facilitate an outstanding guest experience in the store, and oversee all operations of the retail floor. They leverage key performance indicators and metrics to prioritize responsibilities while adapting to day‑to‑day business adjustments and challenges.

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
• Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

• Provide sales floor leadership to team members, including planning coverage and making decisions to maintain efficiency and effectiveness of operations.
• Support team members, ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product education, and supporting in‑store transactions and omnichannel programs.
• Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

• Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
• Open and close the store in accordance with the opening and closing checklists.
• Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Ensure team uses in‑store technology to support store operations and provide positive guest experiences.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

• Not Applicable

• Team lead role indirectly responsible for a subset of store employees on the floor or as delegated by Store Manager.

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values/celebrates differences
• Integrity/Honesty:
  Behaves in an honest, fair, and ethical manner
• Guest
  
  Experience:
  
  Enjoys working and connecting with, understanding, and helping guests
• Collaboration and Teamwork:
  Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
• Leadership:
  Is able and desires to lead, influence,…