GP Practice Manager

An exciting opportunity has arisen for a Practice Manager to join our dynamic team at Wickersley Medical Practice. We are a well-established, four-partner practice operating from a single site in Wickersley, Rotherham, serving approximately 7000 patients.

We are seeking an accomplished, highly motivated, and experienced Practice Manager to lead our operational and strategic management. You will be responsible for providing collaborative leadership and managing all aspects of the practice, including Practice finances, HR, and staff management. Premises management and operational oversight (including Health and Safety).Compliance with CQC regulations. Management of internal and external stakeholder relationships.

Working closely with GP Partners you will ensure the delivery of high
-quality care and maintain compliance with evolving NHS contractual obligations.

Key Responsibilities

• Operational Management:Lead the day-to-day running of the surgery, managing administrative and reception teams, rotas, and patient access systems.
• Financial Oversight:Manage budgets, payroll, and pension administration; maximise income via Quality and Outcomes Framework (QOF) and PCN-enhanced services.
• Compliance & Governance:Act as the lead for CQC inspections, ensuring the practice meets all statutory regulations, health and safety standards, and Information Governance (IG) requirements.
• Strategic Planning:Identify growth opportunities, lead change initiatives (such as digital transformation), and collaborate with our Primary Care Network (PCN).
• HR & Leadership:Manage recruitment, appraisals, and professional development for non-clinical staff, fostering a supportive and "no-blame" team culture. Essential Requirements:
• Proven management experience, ideally within a healthcare or regulated service environment.
• Strong financial acumen, including budget management and financial reporting.
• Excellent communication skills with the ability to manage conflict and handle patient complaints sensitively.
• Proficiency in primary care IT systems (e.g Systm One ).

Experience in a previous GP Practice Manager /Assistant Practice Manager role

Wickersley Medical Practice is a well established practice operating from purpose-built premises at Wickersley Health Centre, offering patient services to those living in Wickersley, Bramley, Sunnyside, Ravenfield, Listerdale, Whiston, Moorgate, Broom, Herringthorpe, Flanderwell and Stag. The practice is located very close to the main road network of A631, M18, M1 and A1.

The practice is very well located for easy access to Rotherham, Sheffield, Doncaster, Chesterfield and Barnsley. There is a good range of housing, schools, shops, sporting facilities and other public amenities nearby.

The practice falls within NHS South Yorkshire Integrated Care Board and is registered with the Care Quality Commission (CQC). The practice has been rated as "Good" overall by the CQC.

While clinically driven ,the practice is financially robust,featuring a democratic, stable team committed to equal opportunities.

The practice maintains a strong team ethos and a relaxed atmosphere complemented by an excellent and friendly staff.

This is an opportunity to lead a financially stable, well-run practice with an excellent reputation, supportive partners, and a genuinely positive team culture a place where your leadership can make a real and lasting impact.

Applicants must meet the English language fluency requirements of the Immigration Act 2016.

Other Benefits

• Access to the NHS Pension Scheme.
• Annual leave entitlement + bank holidays.

Core Tasks and Functions

Management of Human Resources:

• Ensure the effective recruitment, selection and induction of all new staff to ensure compliance with employment law and NHS verification of staff.
• Ensure Equality and Diversity rights are met
• Arrange Clinical Locum cover when required and ensure mandatory verifications are completed.
• Complete the induction of all members associated with the training programme.
• Ensure staff personnel files are up to date and compliant with legislation.
• Develop teamwork ensuring well-run regular staff meetings and social functions.
• Deal with grievances and disciplinary matters as may be required in conjunction with the GP Partners.
• Review pay and conditions of staff and advise the partners accordingly.
• Ensure that all statutory requirements are fulfilled and adopt changes as and when they occur through advice and employment law changes.
• Ensure training needs are identified and developed with each staff member and an annual training plan is completed as part of the appraisal system.
• Ensure performance is managed and there is appropriate supervision of staff.
• Participate in clinical staff and the deputy practice managers yearly in house appraisal and develop personal development plans
• Undertake yearly appraisal of non-clinical staff.
• Ensure that training is carried out and an accurate training matrix is maintained
• Awareness of staff training to ensure…