Maintenance & Repairs Officer

Position: Maintenance & Repairs Officer
The Role:

We are recruiting a Maintenance & Repairs Officer to join a professional Technical Services team delivering a high-quality, customer-focused repairs and maintenance service. You will play a key role in ensuring homes are safe, compliant, cost-effective and well maintained, working closely with colleagues, contractors, and residents to deliver responsive and planned repairs to a high standard.

Key responsibilities:

* Deliver and monitor a responsive repairs service, including pre-, during and post-inspection of works

* Diagnose building defects and identify appropriate, cost-effective repair solutions

* Arrange and supervise works carried out by contractors and in-house teams using Schedule of Rates contracts

* Prepare basic specifications, schedules of work and seek estimates where required

* Authorise payments once works have been completed to the required standard

* Liaise with contractors, colleagues and stakeholders to coordinate works and maximise efficiency

* Carry out estate, void and health & safety inspections, including asbestos monitoring

* Maintain accurate records using computerised repairs and asset management systems

* Support performance monitoring, KPIs and continuous service improvement

* Communicate effectively with residents, managing expectations and delivering excellent customer service

* Participate in out-of-hours standby and emergency planning when required

What We’re Looking For:

* Strong technical knowledge of building construction, repairs, defects and remedies

* Proven experience in a repairs and maintenance or property services environment

* Experience managing contractors, inspections and refurbishment works

* Excellent customer service and communication skills

* Ability to organise, prioritise and manage a varied workload under pressure

* Confident IT skills, including repairs ordering systems and Microsoft packages

* A flexible, proactive and collaborative approach to work

* Full clean driving licence and ability to travel for site inspections

Qualifications

Required:

* GCSEs (or equivalent) including Maths and English – desirable

* HNC/HND in Building Construction or equivalent NVQ – desirable

* Relevant experience may be considered in lieu of formal qualifications

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business. Greenacre Recruitment are committed to providing employment opportunities from a diverse and inclusive candidate talent pool. We believe diversity drives innovation. If you feel you have what it takes to fulfil this role, but are worried about any perceived barriers that might hold you back from applying, please contact us for an informal chat about your requirements and we will do our best to assist