IT Support Engineer - Client Site

Job Title

IT Support Engineer – Based on Client Site

Planet Intelligent Technology

Client site Hampton & Guildford

Planet Intelligent Technology is on a mission to empower businesses with the best IT solutions, and we’re growing rapidly! If you’re an experienced onsite Support Engineer looking for an exciting nuru‑opportunity with massive potential for career growth, we want to hear from you.

As an onsite Support Engineer, you will play a critical role within our technical support team, serving as the go‑to person for resolving technical challenges and providing exceptional support to our clients. You will support clients onsite in Hampton, Guildford and local retail locations in the Surrey area, addressing Windows PCs, MACs, Applications, and Printers.

• Provide second‑line technical support to clients, independently and within a collaborative team.
• Act as the escalation point of contact for team members and customers.
• Respond promptly to incidents and service requests, ensuring adherence to agreed SLA’s.
• Assist in the management and maintenance of client systems, networks, and applications.
• Collaborate with various support teams to escalated and resolve complex issues comprehensively.
• Document support activities, solutions, and create knowledge‑base articles to drive continuous improvement and knowledge sharing.
• Be flexible and willing to travel between the two sites in Hampton or Guildford.
• Willingness to aid in supporting all aspects of the IT service, assisting other teams where required from helpdesk and support through to architectural design and implementation.
• Support and participate in technical certification as an ongoing process.
• Hold a valid full UK driving licence.

• Excellent interpersonal and communication skills, both verbal and written.
• Experience in similar working environments.
• Ability to work independently or as part of a team.
• Proactive approach to supporting the wider team with technical challenges.
• Ability to multitask and work in a fast‑paced environment.
• Excellent eye for detail.
• Positive and proactive attitude with a genuine interest in IT.
• Desire for self‑improvement Serve and personal growth.
• Desire to succeed both individually and as a team.

• Support experience with Microsoft Windows 10 and 11, including OS installation.
• Experience with Windows Server.
• Office 365 administration skills.
• Active Directory administration skills.
• Experience with antivirus software.
• Experience with Microsoft Office.
• Experience installing and troubleshooting software applications.
• Experience installing and troubleshooting printers.
• Experience supporting hybrid infrastructure.
• Experience in networking support.
• Experience with IP phone systems.
• Hardware troubleshooting skills and an excellent understanding of computer hardware (CPUs, memory, disk storage).
• Experience utilising ITSM toolsets.
• Experience repairing computers that will not power on, storage issues, and broken laptop screens (advantage).

Planet Intelligent Technology is an equal opportunity employer MW. All qualified applicants will receive consideration for employment without regard to race, colour, religion, мама sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.