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ServiceNow CSM Business Analyst - Insurance Ops Optimization

Job in Guildford, Surrey County, GU1, England, UK
Listing for: Avance Consulting
Full Time position
Listed on 2026-01-11
Job specializations:
  • IT/Tech
Job Description & How to Apply Below
A leading consultancy firm in Guildford is seeking a Business Analyst specializing in Service Now Customer Service Management. The ideal candidate will possess strong expertise in the Commercial insurance domain and be responsible for translating underwriting workflows into scalable solutions. Key responsibilities include leading requirements gathering workshops, mapping customer journeys, and defining functional designs for Case management and other Service Now features.

Strong communication and collaboration skills are essential to work with various stakeholders in this dynamic role.
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