Customer Agent - Golf Technology
Job in
Guildford, Surrey County, GU1, England, UK
Listed on 2026-01-25
Listing for:
Optimum Golf Technologies Limited
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
The opportunity
We currently have an exciting opportunity for a self-motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology.
Your key responsibilities- Support ticket creation from all telephone calls into the support department.
- Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
- Support ticket creation from webchat facility.
- Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility
- Support Ticket creation/update via TEAMs
- Administration of SPAM tickets from within support ticket system.
- Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
- Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business and VIP customers.
- Assist with the maintenance of our Simulation/Demo environment.
Passionate about golf
Passionate about customer service
Comfortable on the phone (as primary source of customer communication)
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