Spanish Customer Support Executive

Our client is a specialist software provider, looking for a

Customer Support Executive

to act as the first point of contact for customers, who speak Spanish. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.

Key Responsibilities

Triage inbound support tickets and route to the correct technical teams

Answer inbound customer calls and direct enquiries appropriately

Provide clear, professional customer communication

Log and document customer interactions accurately

Support customers with general software-related queries

Skills & Experience

Fluent English and Spanish

Customer service or support / helpdesk experience

Excellent verbal and written communication skills

Strong telephone manner

Team-oriented, reliable, and customer-focused

CRM or telephony system experience

SQL, reporting tools, or XML knowledge

Familiarity with Hub Spot and Aircall is a plus

25,000-£30,000 (depending on experience)

Hybrid working (2 days office / 3 days home)

24 days holiday + bank holidays

Pension, healthcare & gym discount>

Free parking, laptop provided

Bonus, social events & additional perks

Working Hours

37.5 hours per week

First 3 months : 3 days per week in the office for onboarding