Customer Service Manager - Property Development

Customer Service Manager - Property Development

Potensis Guildford, England, United Kingdom

Potensis is proud to present an excellent opportunity to join a prestigious Residential Developer who have developed an excellent reputation for delivering high quality, design‑led developments across London and the South East. This role will help manage a small number of high‑value developments, from handover through the warranty period, ensuring that all customers receive the highest possible levels of customer service when purchasing a new property.

• Manage the handover and home demonstration process to full customer satisfaction.
• Deal with any escalated issues that cannot be resolved by junior staff members.
• Train and guide staff to ensure that excellent customer service is provided at all times.
• With specialist teams help to diagnose issues and ensure that appropriate steps are taken to resolve them to the satisfaction of client and company.
• Work with internal teams and external contractors to ensure that issues are raised and resolved to avoid future problems.
• Respond to customers' enquiries in a professional manner.
• Ensure that all customers receive timely updates on the resolution of issues and that all communication is logged effectively.

Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver outstanding levels of customer service.

This is a fast‑paced role and would suit someone who is organised and has a clear approach to problem solving.

Experience of working within the property industry in a customer‑services or customer‑relations role is preferred, though consideration will be given to anyone who has gained experience in a transferable sector.

For further information, please apply today.

Mid‑Senior level

Full‑time

Project Management

Real Estate, Construction, and Consumer Services

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