Customer Service Administrator

Job title : Customer Service Administrator

Location : Guildford

Hours : Monday to Friday flexible between 8 : 30am – 5 : 30pm

Salary :
Up to £29,000

Perks : On-site parking, structured training, and a clear progression path into surveying

We’re excited to be working with an award-winning business who have an excellent reputation for nurturing talent and promoting from within, they’ve built a collaborative, down-to‑earth culture with impressive staff retention and genuine career development.

This is a brilliant opportunity for someone who enjoys client interaction, thrives in a fast-paced environment, and is looking to grow within a business that invests in its people.

As the Customer Service Administrator, you’ll be the friendly voice and steady hand behind a wide range of client enquiries. From coordinating logistics to keeping national accounts in the loop, you’ll be a key player in maintaining smooth operations and delivering excellent customer service.

• Be the first point of contact for all client communication, delivering a warm, professional service every time
• Manage a high-volume phone line, responding to enquiries and meeting daily SLAs
• Keep records up to date, upload essential documentation, and resolve queries efficiently
• Support national account relationships by providing updates on orders and project timelines
• Oversee shipping and logistics coordination with internal teams
• Identify opportunities to upsell additional insurance-related services

• A natural communicator with excellent customer service skills
• Calm under pressure and comfortable juggling multiple priorities
• Meticulously organised with high attention to detail
• A collaborative team player with a proactive, adaptable approach
• Previous admin or client support experience in a fast-paced environment is a bonus

• Genuine progression path with a route into surveying or other internal opportunities
• Full training and development from day one
• Supportive culture that values every team member
• Flexible working ethos with great people