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Account Manager

Job in East Horsley, Guildford, Surrey County, GU1, England, UK
Listing for: JacobsMassey AV Specialists
Full Time position
Listed on 2026-03-10
Job specializations:
  • Creative Arts/Media
Salary/Wage Range or Industry Benchmark: 45000 - 65000 GBP Yearly GBP 45000.00 65000.00 YEAR
Job Description & How to Apply Below
Location: East Horsley

2 days ago Be among the first 25 applicants

The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management.

Salary: £45,000 - £65,000, based on experience.

The Role

We are looking for a highly self-motivated and experienced Account Handler to join our team. This role is crucial in managing client relationships from first inquiry to event completion and final invoicing. The ideal candidate will have extensive experience in the live event production industry, be highly organised, and have a customer-focused approach.

Key Responsibilities
  • Be the primary contact for clients, managing their journey from inquiry to post-event follow-up.
  • Understand client needs and propose bespoke audio and lighting production solutions.
  • Prepare and present proposals, quotes, and contracts.
  • Coordinate with internal teams to ensure seamless event planning and execution.
  • Oversee event logistics, including scheduling, budgets, and technical requirements.
  • Attend events when necessary to manage client expectations and oversee production.
  • Troubleshoot any issues that arise, ensuring a smooth client experience.
  • Manage invoicing and follow up on payments where necessary.
  • Maintain strong relationships with existing clients and develop new business opportunities.
    • Skills & Experience Required
  • Proven experience in an account handling or production management role within the live events industry.
  • Strong understanding of audio, lighting, and live event production. Brand knowledge should ideally include:
    Allen&Heath, Shure, D&b, Digico, Chauvet, Chamsys or similar brands.
  • Excellent communication and interpersonal skills, with a professional and customer-friendly approach.
  • Highly organised, with the ability to manage multiple projects and deadlines effectively.
  • Problem-solving mindset and ability to perform under pressure.
  • Experience using Hire Hop or Sage is a bonus but not essential.
  • Full UK driving licence with no more than 6 points – this is essential for the role.
    • What We Offer
  • Company vehicle provided, which can be used for personal use.
  • Exciting opportunities to work on tours, corporate events, and festivals.
  • A supportive and passionate team with room for growth.
  • The chance to work with cutting-edge production technology in a fast-paced environment.
    • Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Sales and Business Development

    Industries

    Broadcast Media Production and Distribution and Technology, Information and Media

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