E-Commerce Customer Development Manager

Zenopa are excited to be working with a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our client's products are trusted in more households than any other brand in the world, making them a household name! You'll manage and grow relationships with a portfolio of key online and omnichannel retailers, helping our client gain market share, optimise support for their brands, and implement powerful Joint Value Creation Plans.

Own and deliver ambitious sales and growth targets across multiple strategic eCommerce customers, aligning with our local and global objectives. Lead the development, negotiation, and implementation of complex Joint Business Plans (JBPs) with major online retailers, driving share growth and ensuring compliance. Master accurate forecasting of volume, sales, and investment through expert 6PA planning, identifying risks and opportunities proactively. Coach, mentor, and elevate other members of our eCommerce team, sharing your expertise and boosting overall team capabilities.

Drive continuous process improvements and foster innovative digital engagement using advanced analytics and emerging technologies. Oversee complex commercial agreements and long-term growth investments, always aligning with profitability targets. Manage the full product lifecycle from portfolio and new item planning to promotion planning, forecasting, inventory, and engaging content creation. Candidate Specification:
At least 3 years of proven commercial experience in account management with retailers. Some knowledge and/or experience in eCommerce, with a good understanding of digital marketing channels and how to leverage them for business growth.