Intensive Case Manager - Supportive Addiction and Mental Health Housing

About the Role

The Supportive Addiction & Mental Health Housing (SAMH) Team works with individuals living in the community who are dealing with significant substance use issues as well as other complexities such as mental health, dual diagnosis, ABI, illness etc.) to enhance their quality of life through the provision of support to housing, support coordination, advocacy, and counselling. This program, delivered through a partnership between STC and Community Agencies including the Canadian Mental Health Association Waterloo-Wellington (CMHAWW) and the County of Wellington, Thresholds Homes and Supports and Stepping Stone.

The Intensive Case Manager will work independently in various community settings, including travelling across Guelph Wellington to complete home visits and to meet with service providers. Transportation of clients may also be required;
Evening/weekend work is required on a rotational basis.

Full time, Permanent

4 positions available

Monday - Friday, days. Evening work required on a rotational basis (one day per week) and occasional work on Saturdays as part of a rotation.

Guelph-Wellington and Wellington County. Primary Office for this role based out of Mount Forest, with occasional work out of Guelph locations.

• Enhanced vacation offered to all staff
• Paid Wellness days
• RRSP Matching Plan available
• Health and dental benefits (no employee co-pay)
• Employee and Family Assistance Plan available to all staff
• Personal and professional development opportunities

• Completion of a College Diploma or University Degree relevant to mental health, addiction, or social services
• Minimum one year of progressive experience in addictions or mental health; experience in concurrent disorders or trauma informed practice an asset
• Experience in social service settings with working knowledge of case management systems and planning techniques
• Previous experience in housing preferred
• CSC Clearance conducted by PWGS Canada
• Standard First Aid/CPR, Level C
• Valid G Driver’s License (G2 or G) and Satisfactory Motor Vehicle Record
• Reliable vehicle and willing to transport program participants
• Must provide proof from Insurance provider of
  1) at least $2 million in general liability and
  2) acknowledgement of scope of vehicle use by Insurance provide

• Intake and Assessment
• Process & accept referrals from community partners
• Obtain all appropriate consents & authorizations for clients’ participation in the program and to ensure effective communication with other service providers providing linkages, resources, referrals, etc.
• Conduct intake and enrollment activities, to include assisting clients with gathering eligibility documents.
• Refer and link ineligible referrals to appropriate services and linkages;
• Process program discharges

• Assist clients with move-in and support access to entitlements (income, food support, lease coordination)
• Conduct comprehensive psychosocial re-assessments and update case management services plan a minimum of every six months to include progress toward goals, modifications and/or target dates
• Create and support implementation of individualized care plans including access to health care, entitlements, life skills, community integration, eviction prevention, and treatment as appropriate in collaboration with community partners
• Create and implement crisis response plans including educating clients on appropriate use of crisis intervention services
• Home visits and support meetings as required, as determined by client need and at minimum once per month
• Support clients to access primary health, and other health and social services provided internally or by community partners
• Maintain appropriate confidentiality and documentation standards as required by the Agency
• Work effectively and in collaboration with the broader Supportive Addiction & Mental Health Housing Team including staff of CMHAWW, as well as community partner Agencies, external service providers, landlords, the family/support networks of participants, and other stakeholders
• Provide…