Retail Shift Leader

Join us as a Retail Shift Leader at Canna Cabana.

Job Title: Retail Shift Leader
Location: Halton Hills, Ontario, Canada
Employment type: Part‑time, permanent
Schedule: Monday‑Sunday, nights, holidays, weekends and different locations as needed.

This role is part of a growing cannabis retail business with a strong brand presence in Canada.

• Provide assistance to store management in supervising and facilitating daily store operations.
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM.
• Assist with personnel management on shift and resolve customer service issues as needed.
• Provide direction, guidance, and instruction to all store associates.
• Ensure store conditions are consistently upheld to established standards.
• Assist in ensuring staffing levels adequately meet business needs.
• Act as the sales and customer service leader/role model when SM/ASM are absent.
• Greet and assist customers in a manner that models exemplary conduct for other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift.
• Achieve sales targets and store‑level KPIs.
• Ensure employees on shift are actively pursuing sales goals.
• Oversee and assist in inventory management and be accountable for the inventory processes on shift.

• Must have a valid Cann Sell license to work in a retail cannabis store.
• Must have or be able to successfully complete a Police Background Check.
• Demonstrated sales and service orientation required.
• Minimum of 2 years work experience in the retail industry required – cannabis industry preferred.
• Excellent time management and prioritizing skills.
• Ability to train and motivate staff.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• Professional, responsive, and positive work attitude.
• Willingness to work any shift based on business needs (Monday to Sunday). Ability to work nights, holidays and weekends and in different locations.

• Opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning.
• Unlimited bonus earning potential.

To obtain a Cann Sell license, please visit Cann Sell Standard |  All applicants will be notified if they are selected for an interview.