Customer Service Analyst
Job in
Guelph, Ontario, Canada
Listing for:
Ceva Santé Animale
Contract
position
Listed on 2026-02-27
Job specializations:
Job Description & How to Apply Below
Position: Customer Service Analyst (12-Month Contract)
Customer Service Analyst (12-Month Contract)
The success of a company depends on the passionate people we partner with.
Together, let's share our talents.
As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.
We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.
Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.
As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.
Yourmissions :
Customer Service Analyst (12-Month Contract)
At campus level, manage a product portfolio, specifically for export, from following the order progress internally, organizing shipments up to delivery, invoicing and registering and following customer claims (Order to cash).
Responsibilities:
Implement and apply the campus export and customer services policy, ensuring that orders are delivered on time, invoiced and customers receive accurate informationResponsible for the compliance of the data in his/her portfolio (transport purchaseorders, invoicing customers, data management, handling of customer requests, etc.)Organize and optimize transport orders using the Incoterms specifiedCoordinate transportation with 3rd party logistics providers and customs brokers to meet customer & local country requirementsGuarantee appropriate transport of the goods, depending on the required temperature, handling and storage conditionsManage the portfolio of customer orders in the systems and track their internal progressMaintain up-to-date and precise flow of informationProvide shipping documents and invoices according to the needs of each customer/countryFollow up on complaints linked to the portfolioGive customers rapid and precise answers, issuing a credit note if necessaryUpdate customers on order statusEnsure customer requests are handledEnsure shipments are compliant with current regulations: product codes, licenses,shipping documentsEnsure the financial risk is under control: prepayment, documentary credit, risk enquiriesRegister new customers following the compliance procedure in placeMay contribute to projects related to the activityCompetencies:
Drive Ambition & AccountabilitiesInfluence OthersCollaborate with EmpathyEngage & DevelopShape Solutions out of ComplexityClient FocusQualifications:
Diploma in a related filedAPICS Certificate (Nice to have)Has demonstrated customer centric mentality with the ability build strong relationshipsComfortable reaching out to customers over the phone and strong written communicationAbility to learn and understand scientific principlesAdept at troubleshooting and resolving problemsAnalytical with the ability to identify opportunities to increase salesHas strong time and resource management skills along with organizational skills; ability to prioritize and quickly respond to customer requestsCollaborative and enjoy working with peers and management to achieve successful business resultsProficient with computer applications and ideally you have worked with JD Edwards, Salesforce and the MS Office Suite in a past roleHas a lifelong learner mindsetHas experience working in an autogenous vaccine company, vaccine production company, or pharmaceutical companyExperience with JDE is considered an assetIdeally, bilingual in French and EnglishYour profile :
Qualifications:
Diploma in a related filedAPICS Certificate (Nice to have)Has demonstrated customer centric mentality with the ability build strong relationshipsComfortable…
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