Associate Vice-President, Digital Technology Platforms

Associate Vice‑President, Digital Technology Platforms

Company: CGL
Department:
Digital and Advisor Technology

Employment Type:

Regular Full-Time
Work Model:
Hybrid
Language:
This role operates in English.
Additional Information:
This role is currently vacant.

We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society. Our Digital & Advisor Technology team uses state‑of‑the‑art technology and development practices to support our transformation in the insurance industry, building a digital enterprise that stands out in a crowded market. You will work with people who care passionately about our clients, communities, and higher social purpose.

• Proactively identify strategies and initiatives that enhance service, reduce costs, and resolve blockers; lead efforts to identify technical opportunities to improve processes, delivery, and usability.
• Support the development of the digital technology roadmap, from strategy through delivery and ongoing maintenance of technologies such as Angular, JavaScript, Sitecore CMS, and AI solutions.
• Lead an effective digital technology organization, overseeing operations for platforms including , National Quote & Buy, Online Services (OLS), Co‑op Mobile, Claims eFNOL, ensuring availability, performance, security, application currency, and regulatory compliance.
• Leverage deep project delivery knowledge to manage a portfolio of projects, ensuring effective delivery of technical solutions that meet business strategic and tactical needs.
• Ensure adequate vendor research, vetting, and that software purchases align with internal standards.
• Empower cross‑team development through an internal excellence mindset, ensuring quality solutions for business partners.
• Collaborate with enterprise businesses and stakeholders to define business plans and develop advanced technology solutions supporting growth objectives.
• Maintain strategic vendor relationships, manage contracts and SLAs, and ensure compliance with risk, security, and guidelines.
• Manage financial and business performance, set department‑wide goals, KPIs, and targets.
• Lead and engage your team, fostering an innovative, collaborative, and agile culture.

• 10+ years of progressive, related experience, with expertise across the plan‑build‑run technology spectrum.
• Degree in Information Technology, Computer Science, or related field.
• In‑depth custom digital solution development experience, ideally in the financial services industry; recent AI adoption experience is an asset.
• Experience leading planning and successful execution of complex technology projects or initiatives.
• Demonstrated collaboration with internal and external stakeholders, vendor relationship management, and contract negotiations.
• Financial acumen to interpret and make decisions impacting projects and operations.
• Experience in financial services and/or insurance; understanding of digital distribution channels is an asset.
• Strong people‑leader, skilled at leading sizable teams to solve complex problems in an engaged environment.

• Initiate new strategies and lead implementation of organizational change.
• Integrate complex information to identify solutions, applying a strategic mindset to adjust business plans.
• Foster innovation and continuous improvement focused on client experience.
• Create a high‑performance culture by aligning team work with organizational goals and conveying positive advocacy.
• Develop others to meet evolving needs and build effective relationships to achieve business objectives.

• Background check is required if you are the successful candidate.

• Training and development opportunities.
• Flexible work options and paid time off.
• Well‑being programs with physical and mental health support.
• Paid volunteer days.
• Competitive salary, incentive programs, and comprehensive rewards package, including group retirement savings, pension, health, dental, disability and life coverage, mental health support, and employee assistance program.

Expected Salary Range: $131,124 -- $218,540

The salary amount will be determined by Co‑operators at its discretion, based on local market conditions, geography, and candidate qualifications.

Employees may have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance.

• Executive

• Full‑time

• Information Technology