Customer Service Assistant II; Part-time

Job Summary

Service Area: Public Services Department: Culture and Recreation Division: Recreation Support Services and Operations
Work Location: Various Recreation Centres (West End Community Centre, Victoria Road Recreation Centre, Evergreen Seniors Community Centre, South End Community Centre, Guelph Sports Dome and/or Lyon Pool)
Work Mode: In Person Job Type and Duration: Part Time Vacancies
Number of Open Positions: This posting is for anticipated vacancies in April 2026.
Salary Range: $20.68 - $21.77 per hour Affiliation: Non-Union Posting Period: January 19, 2026 to January 30, 2026 11:59 p.m.

Why Join the City of Guelph?When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization.

Guided by the goals and objectives of the Future Guelph:
Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer
We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Join us this Spring in an exciting role that provides front-line customer service in our recreation centres; in person, by e‑mail and on the phone. Under the direction of the Recreation Supervisor, Administration and Customer Experience, this position will also assist with clerical work, including data entry, filing, etc.

Through efficient processes, initiative, problem solving and timely communication, this position will provide excellent customer service, both internally and externally. Consistent with the team approach, this position will contribute to the delivery of the Department’s programs and services through clerical support, special projects and other general duties as assigned.

Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected and prosperous city.

• Represent the City of Guelph in a professional manner at all times, while providing excellent customer service to both external and internal customers.
• Maintain positive, open communication with participants, residents, visitors and other staff.
• Promote and educate the public on Recreation programs, services and facilities.
• Assist with solutions to inquiries, concerns and complaints from patrons; keeping supervisor informed of issues that require further attention or escalation.
• Process program registrations, membership/pass sales, and sundry sales.
• Process financial transactions in accordance with cash handling procedures and protocols as they relate to the position.
• Following safe cash handling processes, process financial transactions in a variety of currencies, balance cash floats and receipts and prepare daily reconciliation documentation and secure funds for deposit.
• Perform other administrative tasks including maintaining attendance records, filing, printing and copying as necessary.
• Maintain a reception area that is neat, clean and welcoming.
• Work effectively as part of a team; attend team meetings and training sessions.
• Be responsible to work in compliance with the Occupational Health and Safety Act and Regulations and the City of Guelph policies and Corporate values.
• Perform…