Food and Beverage Client Service Specialist - Temporary

Pay Competitive

Employment type

Other

Req#: 21610

Local Unit & Position Description

DNV is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

Do you want to work for a company that is driving the future of Customer Service for certification bodies? A company that challenges the status quo and one which dares to be different?

We’re looking for passionate professionals. Individuals who pride themselves on delivering customer service excellence, the highest levels of quality and expertise, and people who want to be part of a forward-thinking, dynamic global organization. In this temporary position as Food and Beverage Client Service Specialist, you will have an opportunity to work and manage relationships with some of the world’s leading brands.

The primary function of this role is to act as a single point of contact for our National Account clients and internal processing of their accounts as detailed below.

This position is preferred to be based near our Katy Office location and is a hybrid position.

What you’ll do

• Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client
• In addition, this position will work with our technical group to ensure the quality of work and documentation meets ANAB requirements as well as internal KPI’s
• In all tasks, ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
• Coordinate planning efforts within the customer audit cycle while meeting requirements. This will include coordination between auditor, client, and global scheduling units
• Issue and maintain certificates based on verifying information in the database
• Enter and maintain all related data into a multi system database
• Work with management to track the audit progression based on the scheme rules and client requests
• Review audit data and update multi system database to account for the changes impacting the clients’ certifications
• Assist with resolving questions/conflicts regarding the Certification Process
• Maintain lines of communication internally with DNV’s Sales Team, Technical Team, Auditors, Accounting Teams, and Managers
• Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports
Position Qualifications

Requirements

• Minimum 5 years administrative experience with at least 3 years relating to Cerftication industry
• Additional scheme knowledge is helpful
• Proven high level customer service
• Experience in Microsoft Office
• Strong written and verbal English communication skills
• Pre-employment background screening

Preferred Skills

• Bachelor’s Degree
• Certification Body Problem Solving Process Training

** Immigration-related employment benefits, for example visa sponsorship, are not available for this position**

What We Offer

• Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)
• Medical, Dental, and Vision Benefit Plans to choose from
• Group retirement plan with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Employee and Family Assistance Program with counseling, coaching, and support options
• Flexible work schedule with hybrid/remote opportunities

** Benefits may vary based on position, tenure, location, and employee election

How We Do It

We Care, We Dare, We Share

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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