Mgr Nutrition & Food Services; Columbia

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Job Description

Job Summary:

Manages and advises Nutrition & Food Services team to meet expected departmental goals. Ensures patron satisfaction by monitoring all service offerings, initiating improvements and building relationships with patrons. Investigates patient/customer service complaints, solves problems, and provides exemplary customer service recovery. Coordinates with inter/intra-departmental purchasing and external vendors. Trains and builds a team of employees. Makes process improvements and improvises as needed.

Monitors and balances budget for area. Plans for future and long-term services. Responsible for maintaining operational costs for responsible area within volume adjusted budgetary limitations. Oversees staff to maximize productivity, minimize waste, and ensure consistently high-quality products are delivered to guests. Responsible for compliance with Hazard Analysis Critical Control Point Standards (HACCP), Serv Safe, State and Joint Commission standards. Keeps informed of latest technology.

Maintains a good working knowledge of food service systems, patient meal services and retail restaurant services.

Leadership

* Assesses the performance of direct reports and completes and distributes appraisals and performance improvement plans.

* Ensures compliance with HR processes and expectations such as personnel actions.

* Collaborate on strategies and tactics with leader to sustain an environment of trust.

* Must have strong dispute resolution, interpersonal, and team building skills.

* Speaks in positive and respectful terms and walks with confidence, establishes eye contact and smiles such that he/she can manage in all areas and create a positive team environment.

* Meets established expectations of the team by offering assistance when it is needed in a positive manner.

* Maintains patron satisfaction by monitoring, evaluating and auditing all service offerings, initiating improvements, and building relationships with patrons.

* Completes all other job duties as assigned by leadership.

* Participates in hospital leadership meetings and initiatives; collaborates well with leadership of other disciplines.

* Acts as a team player by offering ways to incorporate hospital and health system strategic goals into operations.
Performance Management

* Monitors and guides the success of all areas of supervision including procedures, systems and equipment.

* Takes steps to improve problems and bring solutions.

* Spearheads new initiatives.

* Globally guides and engages in the daily operational processes.

* Ensures established procedures are followed for storing, reporting repair needs and keeping equipment clean.

* Communicates with all customers and employees in clear concise and simple terms that are understandable and includes all necessary information; utilizes good listening skills, clarifying when necessary, and allows people to finish speaking.

* Tracks performance improvement initiatives using metrics and can speak to the data with team and hospital leadership as needed.
Budget

* Prepares and monitors a fiscal budget with the guidance of leadership

* Hires employees while adhering to position control.

* Flexes and moves resources to best meet operational needs.

* Monitors multiple financial reporting systems to ensure that the department is within budgetary limits; keeps leader apprised of information.

* Takes responsibility for the business performance of area of direct oversight.

* Supports and coordinates updates to the business plan by assessing demands, volumes and stats.
Food Safety and Planning

* Owns all service aspects of the operation.

* Uses advertising, marketing and/or patient experience tools to improve restaurant revenue, guest attendance and patient satisfaction.

* Oversees product procurement; coordinates with purchasing and manages service area par levels.

* Oversees staff to maximize productivity, minimize waste, and ensure consistently high-quality products to guests.

* Ensures all staff understands sanitary practices for food handling, general cleanliness, and maintenance of service and dining areas; maintains annual competencies.
Business Development

* Works with Wellstars strategic plan to help determine needs for area of supervision.

* Coordinates with inter/intra-departmental purchasing and external vendors to communicate vision and plan.

* Understands and complies with Food Code for all regulatory agencies.
Performs other duties as assigned
Complies with all Wellstar Health System…