Mgr Nutrition & Food Services; Columbia

Wellstar mission: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Job Description

Manages and advises Nutrition & Food Services team to meet expected departmental goals. Ensures patron satisfaction by monitoring all service offerings, initiating improvements and building relationships with patrons. Investigates patient/customer service complaints, solves problems, and provides exemplary customer service recovery. Coordinates with inter/intra-departmental purchasing and external vendors. Trains and builds a team of employees. Makes process improvements and improvises as needed.

Monitors and balances budget for area. Plans for future and long-term services. Responsible for maintaining operational costs for responsible area within volume adjusted budgetary limitations. Oversees staff to maximize productivity, minimize waste, and ensure consistently high-quality products are delivered to guests. Responsible for compliance with Hazard Analysis Critical Control Point Standards (HACCP), Serv Safe, State and Joint Commission standards. Keeps informed of latest technology.

Maintains a good working knowledge of food service systems, patient meal services and retail restaurant services.

• Assesses the performance of direct reports and completes and distributes appraisals and performance improvement plans.
• Ensures compliance with HR processes and expectations such as personnel actions.
• Collaborate on strategies and tactics with leader to sustain an environment of trust.
• Must have strong dispute resolution, interpersonal, and team building skills.
• Speaks in positive and respectful terms and walks with confidence, establishes eye contact and smiles such that he/she can manage in all areas and create a positive team environment.
• Meets established expectations of the team by offering assistance when it is needed in a positive manner.
• Maintains patron satisfaction by monitoring, evaluating and auditing all service offerings, initiating improvements, and building relationships with patrons.
• Completes all other job duties as assigned by leadership.
• Participates in hospital leadership meetings and initiatives; collaborates well with leadership of other disciplines.
• Acts as a team player by offering ways to incorporate hospital and health system strategic goals into operations.

• Monitors and guides the success of all areas of supervision including procedures, systems and equipment.
• Takes steps to improve problems and bring solutions.
• Spearheads new initiatives.
• Globally guides and engages in the daily operational processes.
• Ensures established procedures are followed for storing, reporting repair needs and keeping equipment clean.
• Communicates with all customers and employees in clear concise and simple terms that are understandable and includes all necessary information; utilizes good listening skills, clarifying when necessary, and allows people to finish speaking.
• Tracks performance improvement initiatives using metrics and can speak to the data with team and hospital leadership as needed.

• Prepares and monitors a fiscal budget with the guidance of leadership
• Hires employees while adhering to position control.
• Flexes and moves resources to best meet operational needs.
• Monitors multiple financial reporting systems to ensure that the department is within budgetary limits; keeps leader apprised of information.
• Takes responsibility for the business performance of area of direct oversight.
• Supports and coordinates updates to the business plan by assessing demands, volumes and stats.

• Owns all service aspects of the operation.
• Uses advertising, marketing and/or patient experience tools to improve restaurant revenue, guest attendance and patient satisfaction.
• Oversees product procurement; coordinates with purchasing and manages service area par levels.
• Oversees staff to maximize productivity, minimize waste, and ensure consistently high-quality products to guests.
• Ensures all staff understands sanitary practices for food handling, general cleanliness, and maintenance of service and dining areas; maintains annual competencies.

• Works with Wellstars strategic plan to help determine needs for area of supervision.
• Coordinates with inter/intra-departmental purchasing and external vendors to communicate vision and plan.
• Understands and complies with Food Code for all regulatory agencies.

Complies with all Wellstar Health System policies, standards of work, and code of conduct.

• Bachelors Food Nutrition or Bachelors Hospitality or Bachelors Other

All certifications are required upon hire unless otherwise stated.