Dir Patient Access Services WMCG

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

The Patient Access Services Director position reports directly to the Executive Director, Patient Access Services (ED, PAS), or the Assistant Vice President of Patient Access Services (AVP, PAS). This position has a dotted line reporting to the Hospital CFO, AVP or VP Finance. The role is typically Hospital, or HOD Based however may be assigned an administrative location such as the Wellstar Administrative Building.

The PAD is responsible for the daily operations of all PAS related functions and serves as the liaison between Well Star Enterprise Support (WES) and the facility. The Patient Access Director integrates the department's services with the hospital's primary functions, develops and implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff.

As the facility-based leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. The Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to WES leadership. They serve as a key promoter of Well Star Health System, which strives to meet and exceed the needs of its customers.
Impact of this role in the organization:
This role interacts extensively with physicians, the Patient Financial Services department, Social Work, Care Coordination Directors, Hospitals Administration and other internal departments and disciplines. Interfaces with external entities such as third-party payers, regulatory agencies, other health care institutions, vendors, patients and families will also occur on a regular basis. In each of interaction, the Patient Access Director must facilitate a collaborative patient access team that provides user-friendly services to patients, payers, physicians and other health care professionals.

Builds relationships with (matrix) departments that set and achieve shared outcomes.
Constantly seek opportunities to link and coordinate with internal Well Star Health Systems departments, services and staff to streamline the flow of patients into the system and be accountable to ensure all assigned access points operate in an efficient, compliant and high-quality manner ensuring Well Star Health System optimizes our patient's experience and captures reliable and accurate information in advance of and throughout the continuum of services received by patients.

1. Results-Oriented Leadership of Assigned Patient Access Service Area(s)
a) Oversee assigned facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to the expectations and standards while in a manner compliant with regulatory requirements, Facility specific requirements and Well Star Health System Policies and Procedures.
b) Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
c) Implement and promote excellent customer service
d) Serve as the primary liaison between the WES and the Facility
e) Maintain and promote good customer relations with facility-based leadership, physicians and physician office staff.
f) Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined by WES.
g) Inform the Executive Director and/or AVP of PAS and any key stakeholders of any significant issues in the Patient Access area (e.g., Pre- registration…