Product Support Engineer

Product Support Engineer page is loaded## Product Support Engineer locations:
Grovetown, GAposted on:
Posted Todayjob requisition :
JR 27685

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities.

Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB Supreme Serv brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
** Product Support Engineer
**** KSB GIW, Inc.
**** Department:
** Product Management  
*
* Reports to:

** Lead Product Manager  
*
* Location:

** Grovetown, GA  
** Shift:
** 1st  
** FLSA Status:
** Salary-Exempt
** OVERVIEW:
** Product Management serves as the link between customer and market needs and the development, production, and ongoing performance of GIW Slurry Pumps. This team’s mission is to:
* Capture and communicate the voice of the customer throughout the company
* Develop product roadmaps aligned with market demands and business objectives
* Continuously improve cross-functional processes to exceed customer expectations worldwide
* Support a culture of excellence and innovation across KSB Mining
** The Product Support Engineer position focuses on:
*** Developing, implementing, and managing tools for the global coordination of GIW Slurry Pumps across four continents
* Maintaining product data for selection tools, configurators, sustainability assessments, and marketing
* Creating and refining business processes to support the introduction, sale, production, and service of new products
** The ideal candidate:
*** Brings strong analytical and interpersonal skills with an entrepreneurial outlook
* Frames problems effectively, presents new ideas clearly, and influences peers to achieve solutions within cross-functional teams
* Understands the importance of data and digitization in industrial processes and recognizes how these impact customer experience, product development, and business results
* Embraces continuous improvement and follows new ideas through from concept to implementation
** RESPONSIBILITIES:
**** Digital Product Integration
*** Lead advancements of SLYSEL and integrate it with other KSB digital platforms
* Maintain accurate product data to support pump selection and analytical tools
* Integrate mining products within global and regional configurators
* Support implementation of customer and internal landing pages, including UID tagging and integration with C4C and KSB marketing resources
* Serve as a liaison for digital and AI-based support tools and facilitate product sustainability data collection (e.g., emissions, water use)
** Cross-Functional Support
*** Provide support to internal teams and stakeholders
* Develop and manage a product FAQ database and other resources to improve internal communication
* Ensure product documentation is accurate, consistent, and accessible
* Facilitate effective cross-team communication to drive customer-focused results
* Support R&D projects and field trials through the Product Launch Support process
* Coordinate and prioritize initiatives that advance the global supply chain for GIW Slurry Pumps
* Assist in resolving product nonconformances with a focus on market needs
** Process Implementation, Improvement, and Management
*** Create and maintain departmental and…