Case Manager-Youth Program

Position: Case Manager - Youth Program

Reports To: Senior Housing Program Manager

Classification: Full-Time

FLSA: Non-Exempt (hourly)

Salary Range: $23.00-$28.00

Supervisory Responsibilities: No

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Cities Homeless Coalition assists those who are experiencing or at‑risk of homelessness to achieve housing stability, self‑sufficiency, and improved health by providing resources, supportive services, and programs.

Through collaboration and leadership, the Coalition is building an engaged community that fully understands the complexities of homelessness and actively shares the responsibility of creating and implementing solutions to reduce it.

Reporting directly to the Senior Housing Program Manager, the Case Manager’s primary focus is in providing specialized case management needs of participants in a homeless youth outreach program. Homeless Youth are defined as children and youth who lack a fixed, regular, and adequate nighttime residence, typically between the ages of 16‑24 years old. The Case Manager works in coordination with partner agencies to address a broad array of client needs through referrals to providers of necessary services, and in providing assistance with benefit and identification assistance.

The Case Manager acts primarily as a care coordinator, mentor and client case manager, housing navigator, and may perform duties that include outreach, prevention and risk reduction, crisis intervention, health education, referral for substance abuse and mental health counseling, and benefits counseling. The Case Manager works with program staff to ensure program funds are used according to grant requirements, and maintains quality assurance of client files.

Routine duties include interacting with school districts, police, government agencies, faith‑based organizations, local businesses and nonprofit agencies to provide client services. The Case Manager will also work with people over the age of 24, as needed.

• Assist clients with obtaining resources, developing case plans and mentoring, and completing benefit applications and supportive and subsidized housing paperwork
• Advocate for clients
• Assist clients by managing use of services and expediting service delivery through linkage activities
• Work within systems that are specifically suited to serving ex‑foster youth and clients that are 16‑24 years old

• Assess client readiness for case management services based on needs and ability and willingness to participate in program
• Create case plans for clients with short, medium, and long‑term goals and the steps to achieve those goals
• Assist clients in developing savings and budget plans
• Assist clients with the development of benefit enrollment applications
• Prepare case‑related reports including outcomes, successes and challenges
• Assist in the development of basic standards for case management that are flexible and adaptable
• Establish and maintain collaborative working relationships with community resources
• Provide relevant referrals to agencies and service providers based upon the goals and objectives mutually agreed upon with clients
• Advocate for clients with agencies and service providers to minimize barriers to clients receiving needed services, and follow up with referrals to ensure that clients receive and access necessary services in a timely manner
• Generate reports and other information helpful to program activities

• Work with supervisor and colleagues on outreach to realtors, landlords, homeowners and other housing providers to identify new and existing housing opportunities and build a strong inventory of available housing options for clients
• Actively engage clients on the street, in encampments, and in other unsheltered locations and that involve those who may have significant trust, mental health and substance use issues
• Network with other agencies, coalitions, law enforcement, local business, education, and local community groups
• Actively participate in staff meetings and trainings

• Possess a minimum of an Associate Degree in a related field OR have 1‑3 years comparable experience in…