Coordinated Entry Resource & Referral Specialist

Position:
Coordinated Entry Resource & Referral Specialist

Reports To:

Program Manager

Classification:
Full time

FLSA:
Non-exempt, Hourly

Salary Range: $18.00 - $24.00

Supervisory Responsibilities:

No

5

Cities Homeless Coalition assists those who are experiencing or at-risk of homelessness to achieve housing stability, self-sufficiency, and improved health by providing resources, supportive services, and programs.

Through collaboration and leadership, the Coalition is building an engaged community that fully understands the complexities of homelessness and actively shares the responsibility of creating and implementing solutions to reduce it.

Under the direction of the Senior Housing Program Manager, the Coordinated Entry Resource & Referral Specialist serves as a key frontline and administrative support role within the 5

Cities Homeless Coalition (5

CHC). The Specialist assists individuals experiencing homelessness and housing instability by greeting walk‑in clients, answering incoming calls, conducting Coordinated Entry screenings, and connecting clients to appropriate community resources and services.

This position requires strong organizational skills, independent judgment, and consistent adherence to program procedures and confidentiality standards. The Specialist maintains resource directories, manages in‑kind supplies, documents client interactions, and supports program operations to ensure timely, accurate, and compassionate service delivery. The role works collaboratively with 5

CHC staff and partner agencies to address a wide range of client needs through the Coordinated Entry System and community based program referrals.

• Receives and evaluates incoming calls & walk‑in requests. Provides information, assistance, and referrals to services.
• Documents all client interactions received and disposition of each in format provided.
• Helps to maintain resource directory and contacts at community agencies and government organizations to assist low income and/or homeless individuals for the purpose of making referrals and advising callers and walk‑ins.
• Coordinates and schedules appointments for Coordinated Entry screenings; independently conducts screenings as needed.
• Provides administrative and programmatic support to the 5
  
  CHC Team, including data entry, file organization, and preparation of program materials.
• Collects pertinent statistics and assists in preparing internal and external reports.
• Performs clerical and technical tasks using database, word processing, and spreadsheet software with accuracy and confidentiality.
• Maintains inventory and ordering of necessary office supplies for the reception desk.
• Oversees receipt, organization, and distribution of in‑kind donations (e.g., hygiene kits, food bags), including coordination with partner agencies and tracking usage.
• Upholds confidentiality, data integrity, and professional communication standards.
• Demonstrates reliable, regular attendance and consistent follow‑through on assigned tasks.
• Performs other related duties as assigned to support program operations and organizational needs.

• Proficiency with computers and Microsoft Office applications, especially Outlook and HMIS.
• Ability to perform a wide range of clerical, technical, and specialized administrative support tasks using databases, word processing, and spreadsheet software.
• Experience with data entry and maintaining accurate electronic records.
• Ability to maintain a consistent, reliable work schedule.
• Strong multitasking skills and the ability to remain calm and effective in demanding or unpredictable situations.
• Professional, customer service oriented communication style in all interactions.
• Ability to engage respectfully and effectively with individuals experiencing homelessness, including those with diverse backgrounds and disabilities (physical, mental health, substance use, HIV/AIDS, etc.); able to build rapport and provide culturally sensitive information and referrals.
• Demonstrate initiative, effort, and commitment to completing assignments efficiently and accurately.
• Bilingual Spanish skills preferred.