Field Service Manager Branch
Listed on 2026-01-27
-
Business
Operations Manager
Field Service Manager Branch – Crown Equipment Corporation
Location:
Columbus, OH, 43123, United States
Crown Equipment Corporation is one of the world's largest lift truck manufacturers, with more than 15 manufacturing facilities worldwide and over 500 retail locations in more than 80 countries. Our global sales and service network provides customers with local support for quality material handling equipment, fleet management solutions, warehouse products, and support services worldwide.
Job Responsibilities- Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
- Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
- Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
- Pursue and develop new service business. Administer company goals and policies. Maintain paper flow, records, and reports.
- High school diploma and prior experience as a Field Service Technician.
- Prior experience as a Dispatcher and/or Supervisor preferred.
- Strong technical/repair knowledge.
- Good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience.
- Valid driver’s license, good driving record, and the ability to safely operate lift trucks.
Crown will only employ those who are legally authorized to work in the United States. This position is not eligible for work‑authorization sponsorship. Individuals with temporary visas or who need sponsorship are not eligible for hire.
Compensation and BenefitsCrown offers an excellent wage and benefits package for full‑time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and more.
EEO StatementEqual Opportunity Employer. Veterans/Disabilities.
Other Job DetailsSeniority Level: Mid‑Senior level
Employment Type:
Full‑time
Job Function:
Other
Industries:
Manufacturing
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