Front Desk Specialist

Mid-Ohio Food Collective (MOFC) is looking for a Front Desk Specialist to support the daily operations of the reception area/front desk, ensuring a positive experience for all visitors.

• Greet and direct walk‑in and telephone visitors to appropriate MOFC areas or meeting rooms and provide non‑MOFC organizations with assistance while on premises.
• Sort and deliver MOFC mail; accept carrier deliveries and coordinate couriers.
• Process financial transactions for sales, agency payments, and donations by providing receipts, cash payments, credit card payments, and/or check payments.
• Update MOFC information on Volunteer Hub, organizational landing pages, and similar online resources.
• Maintain Volunteer Database for quality control purposes, and assist with reporting analytics.
• Update volunteer records including hours, personal information, and contact information.
• Create visual content for display screens in partnership with VS Team.
• Submit and track creative briefs and social briefs for Volunteer Services department.
• Assist with scheduling group volunteers and provide information regarding scheduling.
• Capture and curate volunteer photos across MOFC operating locations.
• Assist with Volunteer Services recognition and appreciation efforts.
• Conduct site tours and make general organization‑wide announcements.
• Conduct MOFC tours.
• Maintain and distribute the employee phone directory.
• Collect leads for volunteer stories and media opportunities.
• Advocate for volunteerism and the importance of the volunteer program within the organization.

Education and

Certifications:

High‑School Diploma or GED required.

Experience: One year of receptionist experience including use of a multi‑line phone system. Experience interacting with the public. Non‑profit experience preferred. Must be proficient with Microsoft Office products.

Skills/

Competencies:

Effective communication skills (verbal and written); organized and able to provide exceptional customer service. Comfortable learning and using new computer platforms.

Normal office environment.

Mid-Ohio Food Collective is a drug‑free workplace.

Mid-Ohio Food Collective reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs.

Mid-Ohio Food Collective is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Successful candidate must be able to pass standard background check and drug screening.