Patient Services Associate - Groton, CT; On-Site - Bilingual ; English & Spanish

Overview

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions, and the ability to multi-task while serving as the first point of contact for patients. They will greet and schedule patients, answer and manage a busy phone system, and promote the agency’s commitment to excellence.

They will demonstrate proficient data entry skills, maintain confidentiality, and strive to maintain and improve job-specific competencies. They will also perform other duties as assigned.

• Patient experience — Provide exceptional customer service to all patients, visitors and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and other visitors to the agency and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines.
• Collect, verify, update and document patient demographics, insurance information and forms.
• Reconcile patient visits daily.

• Insurance — Verify active insurance coverage and status and update information as necessary.
• Collect patient payments, balances and copays.
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date.
• Complete end of day reporting and ensure records balance.

• Phones — Answer, screen, and direct incoming telephone calls and document as needed in the electronic health record (EHR) system, per CHC guidelines.
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC indexing protocols.

• HIPAA — Consistently ensure and maintain patient confidentiality.

• Other — Escalate concerns to site leads/Operations Manager and offer suggestions for improvement; support the manager in monitoring inventory of office supplies; meet and exceed assigned individual and departmental goals; perform other duties and projects as assigned.

• Associates degree, medical office or medical assistant degree, or 2+ years of directly relevant experience in a patient services role.
• Bilingual skills, Spanish speaking, required.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Proven ability to multi-task.
• Problem solving and critical thinking skills.
• Excellent organizational skills.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.
• Experience with Microsoft PowerPoint, Excel, Word, preferred.

• This is a full-time role (40 hours) that may include evenings and weekends.
• One Saturday per month is required.
• Minimal physical effort; must be able to operate computer and telephone continuously.
• Regular regional travel as necessary.

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations. It focuses on education, research, and process improvement support for safety net providers and delivers primary care to more than 150,000 patients in Connecticut, with access to specialty care for more than 2.5 million individuals across the U.S. It is an accrediting body for organizations training advanced practice providers and offers education and training for Medical Assistants in multiple states.

The MWHS honors Lillian Reba Moses and Gerard (Gerry) Weitzman and is committed to justice and equity in healthcare.

Location: Community Health Center of Groton
City: Groton
State: Connecticut
Time Type: Full time

MWHS provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.