Senior Customer Service Advisor

Location: Stallingborough

The company is a leading shipping and freight forwarding business, specialising in direct services to Scandinavia, as well as mainland Europe. They offer competitive, flexible and customised transport and logistics solutions for land, sea and air, and are currently looking for a dynamic individual to join their team.

Role description – depending on experience

* Take day to day lead of the Bookings/Customer Service Team

* Customer services – be the contact point for our customers transport bookings and help them with any information that they require

* Take bookings and create in the internal software

* Liaise with transport and export planners

Hours of work:

* Monday – Friday (Apply online only) hrs

Person specification:

* Previous experience in a Logistics/Freight environment is essential

* A confident and approachable person

* A high level of organisation and attention to detail

* Customer focussed with the determination and willingness to deliver an excellent level of service

* Good decision-making skills, ability to evaluate, prioritise and plan while responding to quickly changing workloads

* A methodical, logical approach with good problem-solving abilities, able to work on their own initiative within a time critical setting and as part of a team

* IT literate

* A willingness to learn other roles in the team to build on personal experience