Mental Health Advisor

An exciting opportunity has arisen within our adultmental health service. The opportunity involves being a part of a developing and expanding team to improve the access to mental health services. The post isfor a Mental Health Integrated Advice Officer, To work within the integratedadvice team and maintain the Mental health Single Point of Access line. Thiswill involve operating an electronic and telephone access point for both the general public, allied professionals and stake holders, as well as providing advice and support to some individuals.

To work within the 24/7 365 days per year single pointof access for community social and health care services within North East Lincolnshire. To operate an electronic and telephone access point for both the general public and allied professionals and stakeholders.

To ensure that effective initial triage of mental healthcases takes place under supervision and immediate risks and or concerns areforwarded to the correct clinician or service (for example Acute mental healthcrisis team or the mental health act professionals) for appropriate response.

To work on a shift rotation in order to ensure that the service is maintained 24/7.

Hello!

Weare Navigo. We look after North East Lincolnshire's mental health andwell-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

Thewhole basis of our work is to deliver services that we would be happy for ourown family to use.

Weoffer a range of mental health services, including acute and communityfacilities as well as specialist support such as outstanding older adultsinpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Rankedas one of the top UK companies to work for, we feature in the Best Companiestop 100 large company list.

Asa social enterprise, we do things a little bit differently and have alsodeveloped income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.

Workingat Navigo is not like working anywhere else. Lots of places say that, but wereally mean it.

Welike to work with forward-thinking people who want to make a difference.

Comeand Join us !

Please note:
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To be the first point of contact for all clinical referrals and follow ups into the service via telephone, email, letter or otherelectronic systems.

Establish the nature of the contact and, under supervision,identify the appropriate assistance required by the UK Mental Health Triage Scale.

Manage the referral by searching clinical records, checkingdetails and demographics, amending and updating when required.

Under supervision, screen all referrals against the screeningtool, identifying any immediate emergency response, signposting to the right service immediately.

To be competent in the use of System One, where patientdetails are recorded.

Under supervision help determine the most appropriate service for the patient by analysing the information given by patient/carer, usingjudgement, knowledge and questioning skills.

If appropriate escalate the call to the SPA clinician.

Provide data activity information required for performance management as and when requested.

• NVQ level 2 qualification or equivalent in health/social care/ admin related subject
• GCSE or equivalent Maths/numeracy
• GCSE or equivalent English/literacy
• NVQ Level 5 in Customer Care or Health and Social Care or equivalent. Mental health qualification.
• Level 2 City & Guilds Microsoft Excel or Access or IBTII
• Advanced CLAIT or ECDL European Computer Driving License qualification
• Certificate in counselling

• Ability to maintain accurate and legible records
• Team worker and able to use own initiative
• Effective verbal and written communication skills
• Ability to receive complex and varied information and to determine the correct course of action.
• Excellent IT skills including Word, Excel, Outlook & Access.

• Understanding of professional reflection and the importance of appraisals and supervision.
• Making decisions but knowing when to consult.
• Customer Care knowledge
• Understanding the nature of assessment and risk assessment and its relevance to the Service User.
• Understanding of Safeguarding Adults and Children.
• Awareness of Community Care Legislation
• Knowledge and understanding of the regulations relating to Health & Social Care

• Minimum of 2 years experience within either a health or social care environment, preferably within mental health
• Minimum of 2 years experience of working with IT applications and admin related work.
• Experience of dealing/resolving…