Medical Admin Co-ordinator

We are seeking a Medical Admin Co-ordinator to join our team, providing high-quality secretarial and administrative support to the Deputy Operations Manager, GPs, and other members of the Primary Health Care Team.

You will need outstanding people skills, a caring and compassionate nature, be an excellent communicator and have a desire to learn in this ever-changing environment. You will work in partnership with the Primary Care Network Teams, co-ordinating resources, and information to support choice, access, and delivery of personalised care.

Specific and general duties/tasks are described overleaf. This list is not comprehensive but intended as a guide to the work expected of the post holder.

Working under the direction of the clinical team, you will support individual needs, help coordinate services, and ensure that each patient receives timely and effective support.

Provide effective coordination of clinics, working closely with teams to ensure allappointments are arranged accurately. Contacting identified patients directly to provide appointment details, offer clear information.

Administrationfor the Connected Health Network specialities,including coordinatingreferrals, organising clinics, liaising with external staff, and monitoring patient pathways from initial referral through to discharge.

Organising and prioritising your own workload, working confidently on your own initiativewhile also working as a team.

Monitor patient referrals to ensure that all required tasks are completed.

Ensuring that GPs are kept fully informed of any new or updated services available within secondary care.

Copying,reviewing, and accurately processing medical information for Solicitorrequests.

Arranginghospital appointments, bookings, and admissions as required, ensuring allarrangements are completed accurately and efficiently.

Managing and resolving issues associated with the eReferral Service, ensuring that any problems are handled promptly and efficiently.

Take incoming and outgoing telephone calls, handling queries efficiently and professionally.

Providecover for team members during periods of sickness and annual leave.

The Medical Admin Co-ordinators are a team of 7 that work closely with each other, and in partnership with clinical staff to provide a high standard of care to patients of The Roxton Practice. They are based at both Grimsby and Immingham throughout the week to be accessible for their assigned GPs. The Medical Admin Co-ordinators are required to be highly motivated and flexible.

The Roxton Practice highly values effective team working and is a supportive and understanding environment to be a part of.

Key job responsibilities:You will be responsible for proactively identifying and engaging with a designated cohort of patients who may benefit from personalised care interventions. Working under the direction and oversight of the clinical team, you will support the assessment of individual needs, help coordinate appropriate services, and ensure that each patient receives timely, tailored, and effective support aligned to their personalised care plan.

Provide effective coordination of clinics, working closely with teams to ensure all appointments are arranged accurately and efficiently. This will include contacting identified patients directly to provide appointment details, offer clear information.

Your role will support the smooth running of clinical activity and contribute to a positive patient experience.

Manage the administration for the Connected Health Network specialities for The Roxton Practice, including coordinating referrals, organising clinics, liaising with external staff, and monitoring patient pathways from initial referral through to discharge.

Document and monitor all aspects of patient coordination and service delivery, ensuring accurate data collection and supporting audit requirements through effective use of the patient administration system.

You will be responsible for organising and prioritising your own workload, working confidently on your own initiative while also contributing effectively as a dedicated member of the Medical Admin Coordinator…