Administrator, Healthcare Administration, Administrative​/Clerical

Overview

We are looking for an Administrator with outstanding people skills, a caring and compassionate nature, excellent communication skills, and a desire to learn in an ever-changing environment. The role supports smooth operation of the practice and contributes to delivering high-quality patient care.

• Oversee and manage the entire process for deceased patients within practice systems.
• Administration for the palliative care Multi-Disciplinary Team (MDT), ensuring meetings are organised and documented — preparing and circulating agendas, accurately recording discussions and decisions.
• Manage the Long Term Conditions (LTC) system to support patient care, including booking appointments from the LTC register using Ardens reports and reviewing patient records.
• Handle patient record requests under Subject Access Requests, ensuring full compliance with the Data Protection Act 2018 and GDPR.
• Assist with scanning, read coding and summarising.
• Handle all incoming practice emails and system tasks promptly and accurately, ensuring they are processed and prioritised.
• Assign pathology results to the appropriate clinicians and ensure screening results are accurately filed.
• Consistently follow established practice protocols to ensure accuracy and reliability in all administrative and clinical support tasks.
• Manage the practice’s social media presence to ensure timely, accurate, and engaging communication with patients and the wider community — creating and scheduling posts, responding to inquiries, monitoring engagement, and ensuring all content complies with NHS guidelines, data protection regulations, and the practice’s communication policies.

The Roxton Practice is a large GP practice with 3 sites at Immingham, Weelsby View and Keelby. Administrators are required to be highly motivated and flexible. The practice highly values effective team working and is a supportive and understanding environment.

• Good general standard of education equivalent to GCSE.

• Experience of working within the NHS / a GP Practice / Primary Care.
• Proven ability to work in a patient/customer facing environment.
• Ability to develop and sustain personal relationships with a wide range of individuals and within groups.
• Excellent oral, numerical and written skills.
• Computer literate.
• Understanding and acceptance of the need for strict confidentiality.
• Ability to deal sensitively with members of the public.
• Ability to judge the importance of information and respond accordingly.
• Able to work under pressure and to agreed deadlines.