Service Coordinator

Job Overview

Join to apply for the Service Coordinator role at TAG Refrigeration

• Approve work orders with Dispatcher
• Schedule PM’s, filters and condenser cleanings
• Maintain service parts inventory
• Prepare pricing on special order parts
• Assist with approving time cards
• Assist with incoming service calls
• Keep parts pricing current
• Order specialty parts
• Fully understand the customers’ needs and desires
• Write and submit quotes
• Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations
• Maintain ongoing client relationship and recognize future business opportunities
• Manage labor on service calls to see them through to completion

• Refrigeration knowledge and background (preferred)
• Experience in customer service and working with a team
• Reading, writing and speaking English effectively
• Writing: communicate information and instructions to members of the organization and third parties professionally
• Math: work with large dollar amounts, add, subtract, multiply and divide using whole numbers, fractions and decimals; compute rate, ratio and percent; interpret bar graphs and tracking documents
• Computer
  
  Skills:
  
  experienced user of Microsoft Office (Outlook, Excel, Word, PowerPoint); able to learn other applications
• Equipment:
  Company supplied Computer & I-Phone
• Professional: communicate effectively and expeditiously with all levels of the organization and third parties; maintain professional conduct
• Confidentiality: protect confidential information
• Supervision: perform responsibilities with minimal supervision while receiving guidance and leadership