General Manager

General Manager

Title:

General Manager | Company:
Community Choice Financial Family of Brands |

Location:

Griffin, GA

• Manage overall store performance by meeting or exceeding company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth.
• Lead local marketing strategies, community events, and referral programs to grow revenue.
• Examine, evaluate, and process loan/pawn applications and assess risk within established limits.
• Enforce quality standards, procedures, and compliance with local and state laws.
• Supervise cash management, loss prevention, and secure office operations.
• Conduct opening/closing procedures and train new staff on keyholder duties.
• Participate in hiring, retention, and development of new employees.
• Develop work schedules to align with budget and store needs, ensuring optimal staffing.
• Handle complex customer situations with integrity and professionalism.
• Maintain store appearance, schedule maintenance, and display seasonal marketing materials.
• Work efficiently in a fast‑paced environment, handling multiple tasks to meet performance standards.
• Maintain a full‑time schedule with regular in‑person attendance, including weekends (minimum 40 hours per week).
• Store hours, schedules, and minimum hours may be subject to change by brand at the sole discretion of the company.

Hourly pay rate: $19.25 with eligibility for performance bonuses.

• Paid on‑the‑job training and a comprehensive new hire program.
• Robust learning management system with e‑learning modules.
• Cross‑brand training to move into opportunities at any of the eleven brands.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits, including dental, vision, short‑term and long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more through the Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through the Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed business casual dress code that includes jeans and sneakers.
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents.

• High school diploma or equivalent.
• Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency in using phones, point of sale, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently includes standing 90% of the time; moving and transporting up to 25 pounds; operating mechanical controls such as a keyboard.

• Associate’s degree or higher.
• Experience in check cashing, document verification, and money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of…