Patient Care Representative

Overview

Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive caring impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and ensuring our patients have a 5-star experience.

Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also upholding the mission and values of The Urgent Care. Candidate must be able to get along well with others and work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays.

Great job opportunity for entry-level.

• Greet patients in a friendly and professional manner
• Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling
• Schedule patient check-in times for all locations
• Verify patient insurance data and collect payments when necessary
• Maintain patient records and ensure accurate data entry
• Communicate effectively with patients, providers, and other healthcare professionals
• Provide support to clinical staff as needed
• Triage patients
• Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information
• Maintain a clean and organized work environment, including patient waiting areas and exam rooms
• Adhere to all HIPAA and patient privacy regulations
• Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices

• High School Diploma or Equivalent
• Pass periodic testing triaging patients (e.g., taking blood pressure)
• Possess a strong desire to help others
• Compassionate and sensitive to patients' needs and concerns
• BLS certified within 90 days of employment
• Bilingual in Spanish and English a plus
• Open and flexible availability (with a minimum of 20-30 hours per week)
• Ability to commute between two of our five clinics (locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace)

We will train you on everything you need to know but we will prioritize candidates who have:

• Medical Assistant Certificate or Associates degree in related field
• Minimum 2 years customer service experience
• Previous experience in medical environment, EMR systems, working with patients
• Ability to work in a fast-paced, high-patient volume environment

• Health Insurance (BCBS)
• Dental Insurance (BCBS)
• Vision Insurance (BCBS)
• Retirement 401k
• Life Insurance
• Short/Long term disability
• Medical stipend at clinic (includes family after 90 days)
• Holiday Pay

Job Types: Full-time, Part-time