Unauthorized Account and Claims Operations Executive

Unauthorized Account and Check Claims Operations Executive

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Responsible for the overall operational performance of the assigned area or business line. Develops group‑wide business plans, policies, and ensures compliance. Evaluates and improves operational methods and strategies to improve efficiency, effectiveness, productivity, and/or controls. Leads collaborative efforts with internal and external groups, manages sufficient technological resources, and handles personnel matters.

• Investigate and resolve claimant identified scenarios or unauthorized use of personal sensitive information used to establish an account at U.S. Bank.
• Handle claims reported directly to the bank or through credit reporting agencies.
• Investigate reported events to determine if the claimant is a victim of .
• Investigate and resolve customer identified scenarios involving fraudulent or improperly negotiated checks drawn off a DDA.
• Recover outbound breach of warranty claims.
• Understand indemnification agreement content and structure for scenarios not eligible for outbound breach of warranty recoveries.
• Process incoming breach of warranty claims submitted from other institutions.
• Execute payouts via indemnity agreements to other banks (no‑loss scenarios where funds are available/held).
• Apply knowledge of the Fair Credit Reporting Act (Reg‑V), Truth and Lending Act (Reg‑Z), and Electronic Funds Transfer Regulation (Reg‑E).

• Management/supervisory experience.
• 10 or more years of banking or other relevant experience.

• Expertise in process improvement methodologies, including Lean and Six Sigma.
• Proven experience building operational units and collaborating cross‑functionally with business partners to deliver exceptional customer experience.
• Strong focus on enhancing and maintaining superior customer experience standards.
• Bachelor’s degree in finance, accounting or related field; MBA preferred.
• Well‑developed verbal and written communication skills.
• Knowledge of assigned unit(s) and relevant industry context.
• Strong analytical, decision‑making, and problem‑solving skills.
• Diplomacy, people skills, and tact.

• This role requires working from a U.S. Bank location three (3) or more days per week.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruing one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.