Supervisor, Passenger Service Operations

Supervisor, Passenger Service Operations

Join to apply for the Supervisor, Passenger Service Operations role at Trego-Dugan Aviation Inc

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours vary by flight schedules and may increase or decrease on a seasonal basis.

Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Leads by example, exemplifying integrity, professionalism, and excellent communication skills.

• Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft.
• Directs and trains assigned Agents. Training includes new employee training and ongoing in‑service training, including monthly compliance and yearly safety training, and maintains required training records.
• Implements departmental policy as directed for operations and advises the Station Manager on policy issues, making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
• Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
• Participates in the operation and training of a variety of equipment, including aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars, and portable stairs. Ensures equipment is maintained in good working order at all times.
• Ensures compliance with FAA and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed.
• Maintains emergency checklists and supplies.
• Prepares and submits verbal and written reports related to service activities and agents as required.
• Updates Multi‑User Flight Information Display System (MUFIDS) as required.
• Coordinates communications between airport, airline dispatch personnel and flight captain, including information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages.
• Handles other business‑related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.

• Direct and participate in the work of daily operations activities.
• Prepare timely written and verbal reports, training demonstrations, etc.
• Follow oral and written instructions.
• Communicate effectively both verbally and in writing.
• Deal effectively and courteously with co‑workers and customers.
• Exercise sound, independent judgment.
• Analyze situations and problems with a results‑oriented focus.
• Resolve conflict effectively.
• Identify and evaluate solutions, and effectively implement determined action.
• Approach problem‑solving creatively and with a team orientation.
• Present an overall professional image.
• Perform the essential functions of the job without posing a threat to the health and safety of others.
• Model and promote acceptance and respect for differences among employees.
• Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA client’s goals and objectives.
• Be pleasant with others on the job and display a good‑natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations.
• Accept criticism and deal calmly and effectively with high‑stress situations, be open to change (positive or negative) and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others’ needs and feelings and be understanding and helpful on the job.
• Develop one’s own way of doing things abiding by TDA/Airline’s policies and procedures, guide…