BDC Representative

Benefits:

Bonus based on performance

Employee discounts

Health insurance

Opportunity for advancement

Down-To-Earth Work Environment + Generous Pay Plan + GREAT Hours = The Perfect BDC Role For You!

This is THE opportunity you’ve been looking for if…

You’re excellent on the phone, via text, and online and know how to turn conversations into appointments.

You understand that speed, tone, and follow-up discipline are the difference between average and elite BDC performance.

You're willing to continually adapt, and help tweak messaging and BDC software as technology and competition shifts.

You want to be paid like a strong performer, not lumped into an entry-level call-center pay plan.

If that already sounds like you… keep reading.

Who Are We?

We’re an independent, lady-owned, family-run dealership in Greer, SC, and we do things differently — on purpose.

We source the majority of our inventory privately and through our vehicle buying center and trades, not auctions, which means:

Cleaner vehicles

Happier customers

Higher trust

Better close rates

We’ve built a healthy, cooperative team culture and we actually care about you enjoying your work and having a life outside the dealership. Our 500 Google reviews averaging 4.9 stars didn’t happen by accident — they happened because we treat customers (and employees) like real people.

Who Are You?

You’re a seasoned BDC professional who knows this role is about far more than “answering leads.”

You:

Know how to build rapport quickly without sounding scripted

Can control a conversation respectfully

Understand how to create urgency without pressure

Take pride in setting appointments that actually show

You don’t need babysitting. You're self-motivated and manage your follow-up, your CRM, and your daily workload like a pro.

What You’ll Be Doing (a.k.a. Why This Role Matters)

You are the front door of our sales operation. When you win, everyone wins.

Your Core Responsibilities

Respond promptly to inbound leads (phone, internet, text, social, marketplace).

Make outbound calls and follow-ups on unsold and aged leads.

Build trust, qualify intent, and set high-quality, confirmed appointments.

Clearly explain the Northside experience and next steps.

Maintain clean CRM notes, dispositions, and follow-up tasks.

Communicate effectively with Sales Managers to ensure smooth handoffs.

Hit (and exceed) realistic performance benchmarks:

Response time

Contact rate

Appointment set rate

Appointment show rate

You’ll also:

Participate in daily huddles and coaching

Contribute ideas to improve scripts, messaging, and workflows

Help support creative marketing and social media efforts when appropriate

This Role Is NOT For You If…

You rely entirely on scripts and freeze when a customer goes off-road.

You struggle with consistency or accountability.

You’re looking for a passive, clock-punching role.

Why You’ll Love Working Here

As an industry veteran, you already know customers often come in guarded from past dealership experiences. That’s exactly why we’re different.

We pride ourselves on a laid-back, respectful, no-pressure experience, and our reviews prove it. Your job is to set the tone before the customer ever walks through the door — and we’ll give you the tools, leadership, and inventory to succeed.

Preferred Skills & Experience

2+ years of automotive BDC or inside sales experience (preferred)

Strong phone, text, and written communication skills

Proven ability to set and confirm quality appointments

CRM proficiency and excellent follow-up discipline

Detail-oriented, organized, and self-motivated

Ability to accept coaching and continuously improve

Greer, SC:
Reliably commute or plan to relocate before starting

Compensation & Benefits

Competitive base pay + performance-based incentives

Pay plan designed for strong, experienced performers

Health insurance options

Employee discounts on parts & labor

Emergency “bring-your-kids-to-work” days (yes, really)

Will YOU Join Us?

If this sounds like “finally — someone gets it,” and you’re already picturing yourself crushing appointments here… Apply now.